Guild Wars 2

Younger brother used my debit card without my permission to purchase GW2 a day or so ago. Unfortunately its not refundable through Amazon whom he purchased it from. Being its just a serial code, is it possible to receive a refund through ANET/NCSOFT?

Ouch, that’s a tough one. Because here’s the thing: if you get a refund from ANet on that debit card, they usually won’t allow it to be used anymore for purchases. So if you’re also using it to buy gems on your account it won’t work.

You’re definitely going to want to talk to Support, because I can see how you wouldn’t want your card to be locked if you’re going to keep playing on your own account!

Or maybe make your brother give you his allowance until you’re paid back.

Aodenn.9763:

Younger brother used my debit card without my permission to purchase GW2 a day or so ago. Unfortunately its not refundable through Amazon whom he purchased it from. Being its just a serial code, is it possible to receive a refund through ANET/NCSOFT?

Did he buy it on Amazon via your account, or did he get ahold of your debit card and run it that way?

If the latter, i’d be surprised Amazon wouldn’t refund it.

Either way, try droping support a line – they should be able to help you figure soemthing out.

And worst cadse – if your debit card number gets black-listed, you can ask the bank for a new one.

I actually haven’t spoken to anyone with Amazon, I only went by what their Refund policies were so maybe I’ll attempt calling them.

He did purchase the game via my Amazon account, which has my info preset (unfortunate in this case).

Don’t mind the black-list thing really, I don’t actively purchase anything from the gem store.

I would definitely check with support first as to the repercussions of a refund. They seem pretty hard line about it.

As far as I know from seeing it on the forum, a refund is only given if Ncsoft was the retailer

But they do apparently support their vendors giving refunds. I’d talk to Amazon.

You should contact Amazon, and let them know that it was a fraudulent charge, and they will try and work with you to get you a refund.

Anet only refunds purchases made directly to them. You need to talk to amazon.

There seems to be a few people who don’t understand how this works. I’ve posted about it in the past, but the search function doesn’t seem to be working.

If you make a purchase from a vendor, you cannot ask for a refund from another. That is pretty straight forward. The problem people are having is that they’re not seeing the separation of Anet’s online store (the vendor), and Anet as the game’s developer.

Anet makes the game for NCSoft, so yes all game codes come from them. However, once they distribute the product to other vendors for resale, the vendor who resold it (in this case – Amazon) is responsible for transaction. Vendors purchase the product from Anet at a wholesale price, and they in turn sell it for retail value to make a profit. By directly asking Anet to refund the purchase, would you be asking them to lose money (the wholesale cost + markup retail value).

An example of this could be like buying a car. Say you have a Toyota Camary that you bought from a dealership (vendor). You don’t like the car and would like to return it. So where do you go to ask for a refund? Would you contact Toyota, the manufacturer of the car, or the dealership that sold you the car?

tl;dr answer – No, you cannot ask Anet to refund a purchase that wasn’t made through their online site: https://buy.guildwars2.com/en/

I presume it’s a physical copy of the game he bought?

If that’s the case, wait for it to arrive and send it back whilst contacting amazon, just make sure it doesn’t get opened. Also it should be addressed to you and not your brother since Amazon makes you re-enter payment methods if you change the addressee.

Better yet, make your brother pay you back, and make sure he cannot access your Amazon again.

Metasploit.8432:

I presume it’s a physical copy of the game he bought?

If that’s the case, wait for it to arrive and send it back whilst contacting amazon, just make sure it doesn’t get opened. Also it should be addressed to you and not your brother since Amazon makes you re-enter payment methods if you change the addressee.

Better yet, make your brother pay you back, and make sure he cannot access your Amazon again.

You can buy either the box, OR a digital code. Considering the OP’s terminology, I’m guessing it was the code. Otherwise, he could have just canceled the order.

I think it depends on where you live (country-wise) but for the most part, the contract made when the payment was made will be with Amazon, and any refunds will have to go through them.

I’m not sure what their policy is on a software refund, especially if the code has been activated already. Most retailers now don’t do refunds on software packages, especially for PCs. You’d have to ask Amazon if it would be possible to get a refund.