Possible account hijacking?

Possible account hijacking?

in Account & Technical Support

Posted by: Hydroxph.9413

Hydroxph.9413

I haven’t played GW2 in over a year but randomly this month I have been getting numerous login attempts sent to my email. I still have my account though, so I’m not hacked yet at least.

All attempts have been made on July 21, 2013.

Address: 113.117.126.79
City: Rongcheng
Region: 30
Country: CN

Address: 125.112.63.37
City: Pujiang
Region: 02
Country: CN

Address: 74.221.210.119
City: Chandler
Region: AZ
Country: US

Possible account hijacking?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Yah. Looks like they are trying hard. If it was me I would contact support and change both my password and my email. It looks like they have your password and your email, they are just trying to get past the email IPs authorization.

Possible account hijacking?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I think AP’s advice is very sound. If you think the account was accessed, contact Support. If you don’t believe it was accessed, but that access was only attempted then change your password (something complex, something unique) and see if these attempts stop.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Possible account hijacking?

in Account & Technical Support

Posted by: gassy.8975

gassy.8975

And if you use that email and password combination at other sites, change your password at those other sites as well.

Possible account hijacking?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

And if you use that email and password combination at other sites, change your password at those other sites as well.

Yes, that’s what “unique” means.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Possible account hijacking?

in Account & Technical Support

Posted by: gassy.8975

gassy.8975

But if the password is only changed here for GW2, it could still be used elsewhere at multiple sites, so those passwords should change to something different (unique to each site)

:p

Possible account hijacking?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Then it would no longer be unique. Please let’s not get into an off-topic discussion. My first comment was clear enough.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet