Guild Wars 2

Gaile Gray.6029:

As you may be aware, our ticket system automatically sends a survey after a ticket is resolved or closed.

I am having a pure coincidence day. I got one of these today, as did my husband. Mine seemed to be okay. His was kinda weird.. a large gray box in the middle of his screen, but I think it submitted okay.

What is odd, is for me, you say these are sent out when a ticket is resolved or closed? Mine was neither resolved or closed. I specifically asked that it be left open, and the GM said “We will leave this ticket open while we work on the situation”. It was my first ticket, so I don’t know how these surveys work. I did just post about the experience though in the bug report forum, as other people are having the same issue both me and my husband had. My husband never even responded to his last ticket, because he didn’t quite know what to say. My ticket is #315612 His is #315930. His is the one that had the odd looking survey box.

What browser(s) and Version(s) did you try?
Firefox 27.0

What is your ticket number?
#315930

What is the error message you receive, if any, or is the option to submit simply greyed out?
No error message, able to submit, but huge grey box in center of screen.

What is the URL of the survey page you were on when you were filling out a survey.
https://help.guildwars2.com/requests/315930/satisfaction/new/xEYOUc7lRKQNpof3o3CEjZnC7?locale=1&intention=4

Leads to this error: No such token: xEYOUc7lRKQNpof3o3CEjZnC7.
As he has already filled out the survey