Guild Wars 2

Do people who have been waiting 10+ days for non-hack/ban related things have any prioritization yet?

^This. Its been 9 days for me. =(

15 Days for me. Apparently keeping my account secure was a mistake.

120826-012235

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

I got a transference email.

Response Via Email (Carmen) 09/10/2012 04:10 PM
Hello,

Thank you for contacting NCsoft Support. I apologize for the delay in response time. Recently, we’ve experienced an increase in ticket submissions which has caused us to reply later than we’d like.

I am transferring your ticket to a Billing Support Representative to further assist you. Someone will be in contact with you as soon as possible.

Regards,

GM Carmen
NCsoft Account Admin Team

Hi-five for 2 more weeks?

JennD.9463:

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

Check the ticket itself, mine still says “Updated”.

Cheeseypop.3974:

JennD.9463:

I have not received any email. I just checked again. I did check my spam folder as well, even though guildwars2 is on my approved senders list. Also, I checked the status on my support account and it shows as still open.

120826-012235

Check the ticket itself, mine still says “Updated”.

Yep – same here.

Cheeseypop.3974:

I got a transference email.

Response Via Email (Carmen) 09/10/2012 04:10 PM
Hello,

Thank you for contacting NCsoft Support. I apologize for the delay in response time. Recently, we’ve experienced an increase in ticket submissions which has caused us to reply later than we’d like.

I am transferring your ticket to a Billing Support Representative to further assist you. Someone will be in contact with you as soon as possible.

Regards,

GM Carmen
NCsoft Account Admin Team

Hi-five for 2 more weeks?

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

JennD.9463:

Cheeseypop.3974:

-snip-

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

Hope you get something soon, waiting is a “kitten”.

such long wait times kills me!i got my myself to hiped up to be shut down so harshly!

Cheeseypop.3974:

JennD.9463:

Cheeseypop.3974:

-snip-

I know it won’t make you feel any better – but at least you got that.. . After 15 days I still have nothing.

Hope you get something soon, waiting is a “kitten”.

Thanks for the support! At least Gaile nodded to my issue – it’s the first acknowledgement I’ve gotten! Thanks Gaile!

nearly 9 days waiting here. Just some generic, no-help automated message so far. Not even a reply for my hacked ticket either (over 60hrs)

I have not received an email, and my ticked still says updated.

david.5317:

I have not received an email, and my ticked still says updated.

updated could also mean you added info.

Bina Fydan.3512:

david.5317:

I have not received an email, and my ticked still says updated.

updated could also mean you added info.

Yep that’s what it means in my case certainly- I’ve updated a few times now, still not even an automated response beyond the initial “Someone will be reviewing your ticket shortly” one, sent at the time of submission.

The last time i updated was 3 days ago. It has always said updated.

Guild Wars 2 Link/Unlink – Info Requested
Ticket Number: 120827-003725
Updated: 8/27/2012

I sent updated information Sept. 6, 2012
Received an email Sept 10, 2012 (4 days later) – indicating that the Ticket was closed – had to re-open, due to the fact that the account is no longer linked to the correct account, the current linked account now says ‘Undefined’

I have Re-opened the ticket, how long will it take to the GM, to update the information sent out Sept 6, 2012?

Please let me know

Thanks

Mister X

16 Days.

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