It’s sad to open your Guild Wars 2 Forum account and see more than 1,430 private messages. And it’s doubly sad to know that in order to focus on the forums as a whole — with the related benefits that help all players — answering those PMs is simply impossible.
Please do not send a PM to:
- Ask me for a personal review of your ticket. If you need help, post about it in the forums, Consider using the Tickets for Review thread, because posting immediately after creating a ticket is pointless — we must allow the agents time to resolve your issue.
- Ping me to respond to your thread. If it’s in the forum, and if I can respond to it, I will. Note that I primarily focus on game account issues.
- Ask me to point out your thread to the devs, or expedite a review of your suggestion or feedback.
- Report a bug.
- Report an exploit. Send an email for exploits to Exploits@Arena.Net (to keep critical info off the forums).
- Protest a Support decision.
- Give an opinion on a game change.
- Argue about comments in a locked thread.
- Request special services, such as a Display Name change that already has been declined by Support.
- Ask about a third-party program. Review Our Policy Statement for the current policy.
- Report a phishing mail. Review the A Note About Phishing thread and report in the Email from ArenaNet thread.
- Report other things that can and should be reported directly to Support, including scamming, harassment, and other breaches of the Rules of Conduct and the User Agreement. For some issues, such as offensive language, you can report from within the game.
The forums are a wonderful place, and we can, will, and do respond to as many posts as possible on pretty much a daily basis. PMing isn’t the right way to get help. If you have an account issue, submit a ticket. (Click “Support” at the top of these page, and then “Submit a request” to get started on a ticket.)
If you want to follow up on an existing ticket, you must give the team time to analyze the issue and response. If you still need help after three days, post in the Tickets for Review Thread.
If I ask for you to PM me with information that is not safe to post on a forum (never your password, but perhaps the user name or other info that helps me identify the account) I will look for your response. But these situations are very rare.
Lastly, everyone appreciates a friendly note or a warm greeting. But please keep forum business on the forums, so that everyone benefits from the information provided.
Thanks for understanding!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)