Guild Wars 2

I have received a few dozen PMs asking for help with individual tickets, so I’m going to move this to the front page.

Got several “Can you review my ticket” PMs this weekend. Please, please read the first post and follow the steps there for help.

Moving to front page. Please use the forum as intended. Thanks!

Bumping because this still applies.

I have been getting another batch of “Hey can you look at this ticket?” or “I got disconnected, what’s going on with the game?” or “I think I’m being harassed, will you investigate?” private messages.

Pretty much anything that brings you to the forums can be posted in the forums and should not be sent to me via PM. Issues of a personal nature, such as individual harassment, should be submitted via a ticket, so the team can investigate.

• If it’s an individual issue, please submit a ticket.
• If it’s a general issue, please post in the forums where the answer will benefit everyone.

Exception: If you know of a game exploit, you should write exploits@arena.net or you can PM me, but sending an email is much the preferred means of the team knowing about a possible exploit.

Thanks for understanding.

Moving up to front page. I am unable to answer “I submitted a ticket yesterday, when will I get a response” PMs.

We have a thread — tickets for review — if you need help. Please use that and thank you for understanding.