Guild Wars 2

Hi,

I bought the game for my cousin but she accidentally gave me an email account that doesn’t exist. She created the email account that I sent the serial code too by purchasing after I purchased the game. I wasn’t able to find any sort of re-send serial code function in the website and tried submitting a ticket. Of course, Live Chat is only available on Wednesday… for some reason. How am I supposed to get this resolved?

You tried submitting a ticket? Cause that is the way to go.

Also, did you check your sent emails for the mail you sent her? should still have all the info.
You only get the code once btw. When lost you won’t get it back but support will still be able to help you.

Well, I didn’t send her any email. When purchasing the game, I put her email in, and my personal and credit card information. She then created the email after she found out she meant to say hotmail instead of gmail. I also submitted the ticket under her new email, which she got the ticket confirmation.

Then there is nothing left right now but to wait for a response to the ticket.

All right. Thank you for your help

Yip. Support has to track your order, make the serial that has been sent to that mailadress invalid and refund the money.

After that is done you can re-pruchase the game. The way to gift the game is different then what your doing and might cause account ownership disputes in the future. This is how it should go.

1: You purchase the game with your credit card and give your emailadress with it. Not hers!!

2: you recieve the serial code. This is the actual game and you forward it to her. Make sure that you give her proof that you are giving it. (e.g. making a statement like, I hope you enjoy this gift from me). This means she has proof that the serial is given to her.

3: Now she uses the serial to make an account and she has to agree to the terms of service. When making that account she has to use a valid emailadress off course.

So, I can repurchase the game right now and forward it to her?
Is it a 100% guarantee that I will get a refund because I don’t want to buy the game again right now and find out later that I will not be receiving the refund.
She wants to play really badly because I told her how great the game is so if it’s possible, I don’t mind buying the game right now and getting the refund later, only if I am 100% sure that the refund will come through.

No, you will have to wait for support. I mean, what if they don’t refund. Better safe then sorry.

clutchwOw.5864:

So, I can repurchase the game right now and forward it to her?
Is it a 100% guarantee that I will get a refund because I don’t want to buy the game again right now and find out later that I will not be receiving the refund.
She wants to play really badly because I told her how great the game is so if it’s possible, I don’t mind buying the game right now and getting the refund later, only if I am 100% sure that the refund will come through.

Only support can give you a 100% answer but I see now reason why you should recieve a refund. The game serial isn’t used or used by someone who hasn’t had the right to do so, You can always get your credit card company to get your money back. Arenanet has a 6 month refund policy for even used accounts. So it all indicates you will get a refund and I have no reason to doubt it. But I’m not Arenanet so I’m not giving you the 100%.