Guild Wars 2

Greetings,

I have sent 2 tickets since yesterday (when the problem happened) and none of them have been replied. Well the thing is that yesterday while I was playing in WvW, I left the toon afk for like 10 minutes and then when I came back I was disconnected. Then when I tried to log in again says this: “Your Guild Wars 2 account has been terminated for modifying or tampering with the game, which is a breach of the User Agreement and Rules of Conduct. This action is permanent.” Please help me with this. I barely talk in map chat and if I talk is in WvW to say things like we are getting attacked or get supply, etc.

When I bought the game I had a problem with the account too but that has been resolved so I don’t think that would affect. And sorry for my bad English lol that is not my first idiom, thank you.

The number of the tickets are : 130803-001436 and 130802-002310

Hi, first of all you should never submit more than one ticket for the same problem. Submitting multiple tickets slows down the support process in regards to your original ticket. Support responses can take up to 72 hours (3 days) and your tickets are only one day old. If you do not receive a response within the 72 hour time frame you should make a post in this thread and be sure to include your ticket number:

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

Ok thank you. I submitted 2 tickets because I think I sent one in an incorrect category.

Yeah I received a response 2 days ago saying that you guys are escalating my ticket for further assistance. And yes they merge them

I hope for a soon response, I want to be back playing again! Thank you!