Guild Wars 2

On behalf of my brother, we are kindly asking for proof that he tampered or modified the game, similar to what was given to another player in the post https://forum-en.gw2archive.eu/forum/support/account/Proof-of-offense

This is with regards to ticket 130404-001167.

We have been very respectful to ANet and ANet staff with regards to trying to get this resolved amicably. We have gone through the proper procedures and channels.

Now, we would like to request to be treated in kind, with respect due to customers.

We are asking for clear proof of the reason for this ban because we are adamant and absolutely 100% confident that my brother did not “tamper or modify the game”.

My brother has no possible motive — we are casual players at best. You can confirm this with your logs. We play the game to keep in touch. You can also check your logs that our 3 accounts play together almost all the time when we are all on. My other brother and I have been long time Anet supporters since the original GW.

Please give us, your customers, the respect that we deserve. Show all the other paying customers of GW2 that you respect your players.

We wouldn’t have dared disputing ANet’s claim except for the fact that:

a. My brother is innocent
b. ANet’s banning/security system has not exactly been 100% flawless. Many innocent accounts have been banned and subsequently reversed, as documented in these forums. There is a clear history all over these forums of corrupted data, human error, etc. causing erroneous bannings.

Please do not provide us with vague responses like the generic ones provided in the support ticket like “thoroughly reviewed, maintain absolute confidence, take great care, etc.” Because we know for sure that he is innocent of the allegations you have made, we can say that your review is wrong, your claim of absolute confidence is based on wrong information and therefore you did not really take great care.

Referring again to the other post I referred to earlier, we are respectfully asking for the same thing: “All I want is 1 of 2 things, Either show me complete 100% proof…or lift the suspension because you have no proof and/or refuse to show it.”

Would it be too much to ask for ANet to not take the obvious, easy, and even lazy way out by simply pointing to the EULA and claim the one-way justice system in it?

I’m sure I’m not the only one waiting with bated breath.

Admitting you made a mistake and reversing the ban on my brother’s account after you are unable to provide clear proof that he tampered or modified with the game will show all GW2 players that you respect and value our support.

Please provide us with undeniable proof, or failing to do so, please reverse the ban on my brother’s account. He is innocent. Your system is flawed.

Thank you.

As per Gaile, :"This is not the place to come to protest the actions of the Support Team. "

Where and how can we do this?

ANet, if this the case, you should let all the players know, so we can avoid getting caught in your ban crosshairs.

Referring to my other post in https://forum-en.gw2archive.eu/forum/support/account/Proof-of-offense-for-tampering-modifying/first#post1826489, Gaile Gray indicated that:

“And we’re all pretty sure, judging from your brother’s final comment in his ticket, that he knew precisely what he was doing, and that he knew he was doing wrong.”

My brother’s last comment in his ticket was: “One more thing you could check is if MUMBLE interferes or might possible be falsely recognized as a third party program. Its the only change in my playing routine in the last 2 weeks.”

This is the statement that apparently convinced Gaile and the ANet support team beyond doubt that my brother “tampered with or modified” the game. The brother you banned installed and started using MUMBLE a few weeks ago because we started doing SPvP tournaments, even though he’s played since release. That’s how much a casual player he is.

I want to pose this question. Why would anyone accused point to the smoking gun, if the smoking gun will get you convicted?

My brother, with my suggestion, was quite simply trying to help you come to the right conclusion, by providing you as much information as he, and we, thought necessary, to clear his name.

Read his ticket again. Read my posts on his ticket. We have been trying to help you out with suggestions. It has all fallen on deaf ears.

Not only is your system flawed. It appears logic is as well.

Please respect your customers.

If by using MUMBLE players risk getting banned, ANet should clarify it here, in these forums.

Thank you.

I’ve been using Mumble for several months along with GW2. I haven’t been suspended or banned, but then again I also don’t bot or use exploits or buy gold or insult players or use offensive words in chat. No, it wasn’t the use of mumble that got your brother banned.

You should probably keep these messages within your tickets only. Repeatedly opening forum threads about the same subject will probably eventually get you a forum ban.

gassy.8975:

I’ve been using Mumble for several months along with GW2. I haven’t been suspended or banned, but then again I also don’t bot or use exploits or buy gold or insult players or use offensive words in chat. No, it wasn’t the use of mumble that got your brother banned.

You should probably keep these messages within your tickets only. Repeatedly opening forum threads about the same subject will probably eventually get you a forum ban.

Thanks for the suggestion about keeping it within the ticket. However, this affects more than just my brother and his ticket. I’m sure all players want to know if there is an inherent risk of getting banned by using MUMBLE. Like you, I find it unlikely that it would’ve, until I saw Gaile’s reply.

So its either MUMBLE does cause players to get banned somehow, or Gaile was shown a ticket and accompanying response that wasn’t my brother’s.

Neither me nor my brothers “bot or use exploits or buy gold or insult players or use offensive words in chat” either, if that’s what you were implying.

I had to refer to my other post to clarify the situation with readers of this post, or they would be lost.

Gaile, if you need me to send you a copy of my brother’s communication with support, I’m more than happy to forward it to you. You can cross reference that with what you claim was my brother’s statement knowing what he did. If its anything other than his reference to MUMBLE, something else is going on in your support area.

Thank you.