Guild Wars 2 Forum - Account & Technical Support

Purchased Digital Deluxe Edition for friend

I purchased the Digital Deluxe Edition for a friend and when he tried to register the serial code it gave an error and said that the code had already been registered to another account. Is this an error? What is my next course of action?

Purchased Digital Deluxe Edition for friend

in Account & Technical Support

Posted by: Berelious.3290

Berelious.3290

The first question is where did you purchase the game from? If it was from a retail outlet they should give you a replacement since the serial code was used. If you got it from the GW2 website you’ll need to contact support.

Corwin Grimjaw: Guardian (80)
Yak’s Bend Server
Crimethink [ct]

Purchased Digital Deluxe Edition for friend

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Berelious.3290:
The first question is where did you purchase the game from? If it was from a retail outlet they should give you a replacement since the serial code was used. If you got it from the GW2 website you’ll need to contact support.

This is correct. Retail products should be discussed with the seller, but if you purchase from our website, a ticket will get you the support you need.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet