Q: any chance of refund or something?
Q: any chance of refund or something?
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Doubtful. The wardrobe system isn’t really there for such things. Support has stated they will not be refunding or replacing purchased items, so it is unlikely they would replace in-game items.
‘Please note that skins or partials skins that you previously purchased but which you no longer possess will not be unlocked on your account. The Guild Wars 2 Support Team cannot unlock skins that fall into this category.’
(edited by Inculpatus cedo.9234)
Per above, I doubt the policy is going to allow for what you are asking, but I doubt it can hurt to detail what are requesting and submit a ticket. Since those items were purchased for gold, I don’t think they are considering refunds for them (but I could be wrong).
Fate is just the weight of circumstances
That’s the way that lady luck dances
ArenaNet Communications Manager
Per above, I doubt the policy is going to allow for what you are asking, but I doubt it can hurt to detail what are requesting and submit a ticket. Since those items were purchased for gold, I don’t think they are considering refunds for them (but I could be wrong).
Correct. We are refunding duplicate skins that were purchased using gems but are not doing so for items acquired using in-game gold.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet