Quick question on support policy

Quick question on support policy

in Account & Technical Support

Posted by: Nkuvu.2570

Nkuvu.2570

Yesterday there was a player in Queensdale calling out events, providing the waypoint location. Which sounds fine, except that he (assuming gender simply for clarity throughout the post) was calling them out even when no event was active.

I left Queensdale and did other things, but he was still going when I returned. I finally blocked him just because I didn’t want to hear it any more. This works fine for me, but I have to wonder if this is a reportable action or not.

After all, the only thing he’s doing is calling out events. It’s not really verbal harassment, or spamming, or scamming. None of the categories in the report options seems to apply to just plain “making other people waste their time and coin on travel” (a.k.a. griefing) but I certainly can’t see it as truly desired behavior. In his mind he might even have been very funny, though it was clearly frustrating many people who zoned in and got caught by his “trolling.”

TL;DR:
Is calling out a non-existent event reportable?
If a person was to report behavior like this, how should it be done?

Quick question on support policy

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Yesterday there was a player in Queensdale calling out events, providing the waypoint location. Which sounds fine, except that he (assuming gender simply for clarity throughout the post) was calling them out even when no event was active.

I left Queensdale and did other things, but he was still going when I returned. I finally blocked him just because I didn’t want to hear it any more. This works fine for me, but I have to wonder if this is a reportable action or not.

After all, the only thing he’s doing is calling out events. It’s not really verbal harassment, or spamming, or scamming. None of the categories in the report options seems to apply to just plain “making other people waste their time and coin on travel” (a.k.a. griefing) but I certainly can’t see it as truly desired behavior. In his mind he might even have been very funny, though it was clearly frustrating many people who zoned in and got caught by his “trolling.”

TL;DR:
Is calling out a non-existent event reportable?
If a person was to report behavior like this, how should it be done?

It’s certainly unfriendly. It’s certainly a time waster. Is it actionable? I guess I wonder under what category you would report. It’s not offensive. It’s not harassing. It’s not about gold sales.

I don’t condone it, I guess it would just require someone to submit a ticket to get it reviewed, and if that happens, we would be glad to take a look at the chat records.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Quick question on support policy

in Account & Technical Support

Posted by: Brom Malochson.9306

Brom Malochson.9306

Sounds like scamming since the player is tricking others into spending ingame money to warp to a waypoint for a nonexistent event.

Brom Malichson | DB Elementalist | Temple Commander | Knights of Ares [ARES]

Quick question on support policy

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

If he is calling the same event over and over again, it can be spamming no ?