Guild Wars 2

What is the mean of this? How could you do that? I did nothing and blocked like 1 week and after all you reroll my account to 5 august. You delete my characters and character with 500 point profession. I said I dont want recover. ?s it your service mentality? I am not hacked guys I am not. Still I dont know why you blocked me. I dont use any 3rd Party program or anyting bad. I didnt cheat. I trust you and wait 1 week. And now you make all of my 2 mounth effort nothing. You cant do that. I want serious definition.

Ticket:971727

They roll-backed your account to the 5th of August? Perhaps you were caught accidently doing an exploit by a moderator and they took action from that. If not, wait until your ticket has been answered. Im still waiting for my roll-back because my character was deleted/disappeared supposedly from a hacker and you get one for free?

I do nothing.I dont know why they blocked my acc.Then, roll two mounth back…

Rollbacks are not optional following an account compromise? I can understand that although it would be generous to have my Ranger back who ‘mysteriously’ disappeared one night. I had spent more than $15.00 on him and then I lost it all. Is a shame, really.

Babooshkah.7203:

Rollbacks are not optional following an account compromise? I can understand that although it would be generous to have my Ranger back who ‘mysteriously’ disappeared one night. I had spent more than $15.00 on him and then I lost it all. Is a shame, really.

Possibly he meant Rollback are an option following an account compromise. That might be a typo, particularly since he went on to say that the account was compromised and that’s why it got a rollback.

Babooshkah.7203:

Rollbacks are not optional following an account compromise? I can understand that although it would be generous to have my Ranger back who ‘mysteriously’ disappeared one night. I had spent more than $15.00 on him and then I lost it all. Is a shame, really.

If you have a gem purchased item that is now lost due to the rollback you will want to bring that up in your ticket.

I didn’t lose the gem purchased item because of any roll-back. I lost it because a hacker broke into my account and deleted my character.

Babooshkah.7203:

I didn’t lose the gem purchased item because of any roll-back. I lost it because a hacker broke into my account and deleted my character.

Well, if you get a rollback the item will be restored automatically when your character is brought back.

I’m glad to hear that. It’s just, I’m worried that ArenaNet won’t grant me a roll-back and that I’ll have to re-purchase everything that character had and re-level an identical character. I really, really don’t want to do that. I already tried leveling a character (Asura Elementalist) using my normal method of leveling, Edge of The Mists. The experience gain has been nerfed and I always seem to be picked out from the zerg and when I try to run back to the zerg, roamers pick me off once more. I then attempted to do hearts/events. Too boring as I’ve done them many times and in some cases, too hard. Elementalists are squishy and with my gear, it doesn’t help.

I love you guys You are the best support team.They fixed everything. I am playing now.See you in game ^^

A better form of gratitude might be altering the title of this thread (so it’s not so harsh a condemnation of a system you now “love”).