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in Account & Technical Support

Posted by: Demeron.5423

Demeron.5423

I keep hearing horror storys from ppl who have 2 accounts tradeing gold back n forth geting banned? and me n myWife play together n trade stuff back n forth all the time i am just trying make sure if something like this ever happens what do i need to do?

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in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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Legitimate players are almost never actioned, and if a human error is made, it is reversed as quickly as possible upon appeal.

These posts may explain:
https://forum-en.gw2archive.eu/forum/support/account/My-Customer-Support-Thoughts-and-Experiences/first#post1622547
https://forum-en.gw2archive.eu/forum/support/account/Account-banned-transfer-via-Guild-bank/first#post1584954

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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in Account & Technical Support

Posted by: Kraggy.4169

Kraggy.4169

Legitimate players are almost never actioned

Nice idea, sadly though since you refused to explain why bans happen (that refusal was clearly stated in the first of those two posts) then basically no one knows what they have to avoid doing: and patently those players that were falsely accused of cheating/RMTing didn’t do anything wrong, yet by not explaining it to them they obviously risk getting banned again when they do it again (not knowing that they shouldn’t).

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in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Legitimate players are almost never actioned

Nice idea, sadly though since you refused to explain why bans happen (that refusal was clearly stated in the first of those two posts) then basically no one knows what they have to avoid doing: and patently those players that were falsely accused of cheating/RMTing didn’t do anything wrong, yet by not explaining it to them they obviously risk getting banned again when they do it again (not knowing that they shouldn’t).

I understand the question, because I think you simply want to know how to avoid the inconvenience of a possible (though highly unlikely) account action. Sort of a “preventative” question.

However, there is nothing a cheater, exploiter, or RMT worker would like more than to know “What is it I can avoid doing so that I do not get caught?”It’s clearly not in our interests — or the interests of legitimate players — to provide a tutorial called, “How to avoid getting busted for cheating or exploiting.” The “need to know” for that information is small because the vast majority of those who are actioned deserve the suspension or termination.

It’s like asking a traffic cop, “What streets should I avoid speeding on?” If you’re playing legitimately, the chances of being blocked in error are very, very small. And if that happens, the CS Team is available to restore the account very promptly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)