I see here and there where support folks are answering inquiries. I got a little tired of searching all around and trying to find out what the heck I need to do and what the best way to get answers is. So…
I purchased two games. One for me and one for my other half. We were away this past weekend and came home to one account being banned. No emails. No correspondence.
I submitted a support ticket Sunday afternoon (4:00 EST) After reading I submitted a new ticket following the “appropriate format”. After reading more things – we submitted a third ticket in the new “appropriate format”. To date we have only had the two later tickets marked as duplicates and nothing responded to or resolved.
So, I purchased another copy of the game out of frustration (and not wanting half of my family at war with the other half) and sat back to wait. It’s been 4 days and we have not even received an email saying – We’re so sorry we cannot get to you yet. Nothing.
So… what, may I ask, is a “reasonable” amount of time for us to wait this out?
And please do not consolidate me into some thread with 600+ responses where I’ll have to spend another ton of time searching for a possible response.