Guild Wars 2

I see here and there where support folks are answering inquiries. I got a little tired of searching all around and trying to find out what the heck I need to do and what the best way to get answers is. So…

I purchased two games. One for me and one for my other half. We were away this past weekend and came home to one account being banned. No emails. No correspondence.

I submitted a support ticket Sunday afternoon (4:00 EST) After reading I submitted a new ticket following the “appropriate format”. After reading more things – we submitted a third ticket in the new “appropriate format”. To date we have only had the two later tickets marked as duplicates and nothing responded to or resolved.

So, I purchased another copy of the game out of frustration (and not wanting half of my family at war with the other half) and sat back to wait. It’s been 4 days and we have not even received an email saying – We’re so sorry we cannot get to you yet. Nothing.

So… what, may I ask, is a “reasonable” amount of time for us to wait this out?

And please do not consolidate me into some thread with 600+ responses where I’ll have to spend another ton of time searching for a possible response.

My ticket has been there for 7 days..

it was stated earlier that 5-7 days is average, although the hacked accounts are getting prioritized so it is strange that it is taking to long but it could be they are working on it, as a LOT of accounts got hacked very fast due to some very evil hackers

We had the account fixed finally.

I’ve been waiting since August 23, I think this is definatly not reasonable anymore. Mostly because I got the same questionnaire twice.