Refund Possible?

Refund Possible?

in Account & Technical Support

Posted by: King Doofus.6158

King Doofus.6158

Is it possible to get a refund on the game? I just bought it today and am having difficulties downloading the content of the game. I keep getting BSoDs only when the download client is running.

First crash at 10% and now at 85%. Been waiting 5 hours (live in Aus, speeds here vary / and we pay for quota) so i’m burning through my quota for the month. I cannot keep trying to download the game and waste quota + time.

Every time i start the download it doesn’t detect i have a 14GB existing Gw2.dat file and starts from the beginning.

ID Is King Doofus as you can see.

Refund Possible?

in Account & Technical Support

Posted by: King Doofus.6158

King Doofus.6158

I’ve been looking at the bar incorrectly. So it is downloading correctly, however, i sincerely hope that these blue screens will only occur during the installation and will not continue in game.

Refund Possible?

in Account & Technical Support

Posted by: Cheiron the Centaur.1829

Cheiron the Centaur.1829

My advice:

1. Make sure you are using the latest Windows updates and the latest graphics card drivers (for example for nvidia cards, make sure you’re running the 306.02 beta drivers or newer)

2. Check which applications you have running in the background. For example I have read that tools like MSI Afterburner or EVGA Precision can cause system crashes in combination with Guild Wars 2.

3. Check the sticky posts in the Tech support section here.

Refund Possible?

in Account & Technical Support

Posted by: Drintar.1246

Drintar.1246

My advice:
snip…..

2. Check which applications you have running in the background. For example I have read that tools like MSI Afterburner or EVGA Precision can cause system crashes in combination with Guild Wars 2.

snip…..

Just want to say I’m not sure on that one as I HAVE to run precision to control my fan speed or the game causes my video card to crash with overheating issues. Doesn’t happen when precision is running and ramping up the fan.