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Posted by: Turkledon.4156

Turkledon.4156

My friend is trying to register an account (have the serial key) but every time he puts in the password it just says it needs to be 8 long and unique which it is. Does anyone know what is going on?

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Posted by: KrisV.5612

KrisV.5612

Have to create a password obviously > >.

Kris Auditore- 80 Warrior Hawk Ice- Main 80 Ranger
Leader of Immortal Legacy on Blackgate(US)
https://www.facebook.com/groups/immortallegacy/

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Posted by: CptTrips.6512

CptTrips.6512

Maybe it is not “unique”. There is a long list of passwords which you canĀ“t use because they are also in passwordlists you can find in the net.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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My friend is trying to register an account (have the serial key) but every time he puts in the password it just says it needs to be 8 long and unique which it is. Does anyone know what is going on?

Hmmm… I’m not exactly sure what’s going on. What exactly happens? Nothing? Does he get an error message? Is he trying to use unusual characters? Have him try again with basic characters (uppercase and lowercase) and numbers, and see if that works. And of course, he’s welcome to contact Support for more assistance — we’ll be happy to try to help.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Behellagh.1468

Behellagh.1468

I had a really tough time Gaile when I changed my password because I had problems logging into the forum after the 6 hour maintenance. I had to get exceedingly creative, and long before it would accept one. Even though this was only my 2nd password for this game it constantly said that the password I was entering, which wasn’t my original in any variation, had been used before/wasn’t unique/long enough. It’s as if everyone needs to have a password that nobody else is currently using.

Believe me I understand Turkledon’s friend’s frustration.

We are heroes. This is what we do!

RIP City of Heroes

(edited by Behellagh.1468)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

I understand that frustration, too. I am currently fighting with a situation on a different service where whatever I use gets rejected, but because I tried to use it, I can’t use it again. I swear, I’m almost to the point of giving up!

I try to look at it like this: No one’s out to get me, or cause me extra stress. They really are acting in my best interests. BUT… I still dislike the set of hoops I’m having to jump through.

Hey, if your friend is having issues and wants some direct assistance, he should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I really believe they will will be able to assist him.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Khisanth.2948

Khisanth.2948

It’s as if everyone needs to have a password that nobody else is currently using.

That is not an if, it’s reality. Also it is not just ‘currently using’ but ‘has ever used’. Including in places other than GW1/GW2.