Guild Wars 2

Within the last few weeks, hackers from China (according to the IPS address and city name) have been attempting to gain access to my wife’s account.

Unsuccessful so far, but they keep resetting the password.

Apparently, now, they’ve added an authenticator which now denies my wife access to the account.

What can be done? Is there any way to stop these people from attempting to access her account?

Thank you.

You need better PC security. Here’s a link that you should visit and read:

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Can I please get someone to contact the following account: selannii.9230

The email or contact information is still the same. Again, the account isn’t compromised, but the hacker or hackers have added an authenticator. This is preventing the actual owner from accessing the account now.

Thank you.

First make sure the computer she’s using is virus free. Then check to make to sure her e-mail is secure (if you have to make a new one to make sure of this, then do so, ANet will work with you even if you aren’t on the e-mail on the account). Then have her initiate a ticket. Support will only work with the account owner.

The account will likely be banned in the process of securing the account (while ANet investigates who owns the account).

When access is back in your wife’s hands have her log in and kitten the damage. If there has and there likely has been, have her request for a roll back. She’ll lose any progress she makes but it’s better than losing everything.

If she’s in a guild and has guild bank withdrawal privileges, message the guild and tell them her account has been compromised and to temporarily remove her access to protect the guild bank. ANet can not at this time roll back a guild bank.

If the ‘hackers’ have changed the password, and enabled an authenticator, then the account is compromised. This also means the account of the email address associated with the game account is also compromised.

First thing, the email account needs to be secured, as it may have sensitive information in it affecting more than just the game account. Passwords or such information to many sites (financial and otherwise) may be in that account. Scan for viruses and key-loggers. After the computer and email accounts are secure, contact CS for assistance.

Good luck.

Thank you both. It’s a brand, spanking new computer. But you never know. Yeah, I guessed since there was an authenticator now, they finally got through.

Man, they were relentless. Everyday for almost two weeks straight. She’d change her password to the wildest things imaginable . . . and they still got through.

Thanks again. +1s for both of you.

Thank you, Gaile. She has done so. Sure enough, she got hacked and has asked for a rollback. We’re adding authenticators to everyone’s account now. I’ll talk to her about getting a new email account as well.

Again, thank you.

There is something going very wrong, 4th member of my guild is getting hacked the same way (we have like 50 active players). Some of them has extreme computer security, authentication on e-mail, more of the best spyware and antivirus programs, 20+ characters long passwords with capitals and numbers, tho they still get their account stolen.

One guild mate made a new e-mail on a NEW PC after getting hacked, and there he resolved his gw2 account problem, then he got hacked again a day later.

I suspect the security problem isn’t on the customers’ side.

sMihaly.1492:

There is something going very wrong, 4th member of my guild is getting hacked the same way (we have like 50 active players). Some of them has extreme computer security, authentication on e-mail, more of the best spyware and antivirus programs, 20+ characters long passwords with capitals and numbers, tho they still get their account stolen.

One guild mate made a new e-mail on a NEW PC after getting hacked, and there he resolved his gw2 account problem, then he got hacked again a day later.

I suspect the security problem isn’t on the customers’ side.

Yeah I’ve noticed a couple of hacks in my guild too. Granted I don’t think they had authenticators. Still would be nice to know where the problem lies. I’ve got 2 stage authentication on my account, and email and if those with similar security measure have been hacked… Well I’m glad I didn’t save my credit card details last time I went to the TP…

The hackers seem to be from China:

Incorrect password enteredYesterday 10:03 PMChina

IP address
117.85.64.131Device/platform
UnknownBrowser/app
IMAP

IP address
114.225.82.180Device/platform
WindowsBrowser/app
Exchange ActiveSync

IP address
49.80.187.235Device/platform
UnknownBrowser/app
IMAP

IP address
60.166.224.144Device/platform
UnknownBrowser/app
IMAP

IP address
60.166.241.135Device/platform
UnknownBrowser/app
IMAP

IP address
114.97.79.245Device/platform
UnknownBrowser/app
IMAP

IP address
123.148.120.25Device/platform
UnknownBrowser/app
POP3

IP address
175.8.253.149Device/platform
UnknownBrowser/app
POP3

My acc is Arnyek.4057. Hacked aswell. Today afternoon I realized that everything is lost from my account: all of characters loot, account bank empty too. I was used the Account Authentivation but something gone wrong with it because somebody used my account today morning from China. I hope you can restore something on my account or do something to don’t start over the game from beginning. I spent lot of time in game and somebody steal everything in 10 mins.

If there was a way to block international IP addresses, this would be a none issue.

They would find a way around that too..

Arnyek.4057:

My acc is Arnyek.4057. Hacked aswell. Today afternoon I realized that everything is lost from my account: all of characters loot, account bank empty too. I was used the Account Authentivation but something gone wrong with it because somebody used my account today morning from China. I hope you can restore something on my account or do something to don’t start over the game from beginning. I spent lot of time in game and somebody steal everything in 10 mins.

You will need to contact CS about your issue: https://help.guildwars2.com/entries/28147596-Hacked-Compromised-Accounts

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

Good luck.

Ardenwolfe.8590:

Thank you both. It’s a brand, spanking new computer. But you never know. Yeah, I guessed since there was an authenticator now, they finally got through.

Man, they were relentless. Everyday for almost two weeks straight. She’d change her password to the wildest things imaginable . . . and they still got through.

Thanks again. +1s for both of you.

They are monitoring her email account via web. Anything your wife EVER used that email account for is subject to being hacked. Change all website logins ever connected with that email account and secure it (start with changing it’s password and notifying the provider that you suspect it has been compromised). Consider any 2 tier authentication on the email account or just abandon it and start a new one (that is the most safe). You need to turn on mobile authentication on the GW2 account once secured (if possible as that takes away a hackers ability to do so and lock your wife out).

All hacked accounts have one thing in common….

That’s just FUD. These days most hacks are because of hacked email accounts (from what I have seen).

ItIsFinished.9462:

All hacked accounts have one thing in common….

Not necessarily.

All it takes is for a datbase on a fan site to get hacked and then emails and passwords possibly are out there. If people used the same password, then chances are they’ll be hacked.

Then there are phishing emails…

Seera.5916:

ItIsFinished.9462:

All hacked accounts have one thing in common….

Not necessarily.

All it takes is for a datbase on a fan site to get hacked and then emails and passwords possibly are out there. If people used the same password, then chances are they’ll be hacked.

Then there are phishing emails…

Indeed, and most people do use the same password/username for everything, also, hacked accounts/emails are almost never done by the person abusing the account, these are often mass crackings that the data is then mined from and sold in bulk, the buyer then uses that info to get into accounts and sell items/gold for real money.

My account got hacked today. I am back in to survey the damage…

Everything that was of any worth and could be sold is gone, even the bags on my characters. My gold is gone (i wasn’t really rich), my karma spent for Orrian Jewelry Boxes which the hacker left me…

My password for my Account was unique and a combination of letters and special characters, i do not think that i am to blame here for being careless.

I asked for an Account Rollback, does anyone know if i can go on playing meanwhile?

Frosch.7809:

My account got hacked today. I am back in to survey the damage…

Everything that was of any worth and could be sold is gone, even the bags on my characters. My gold is gone (i wasn’t really rich), my karma spent for Orrian Jewelry Boxes which the hacker left me…

My password for my Account was unique and a combination of letters and special characters, i do not think that i am to blame here for being careless.

I asked for an Account Rollback, does anyone know if i can go on playing meanwhile?

Hopefully, you have secured your email account, as well, or you may find your game account and all other accounts compromised again, as well.

You can play if you like, though all progress will be wiped once the account is rolled back.

Here are some informative posts:

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

sMihaly.1492:

There is something going very wrong, 4th member of my guild is getting hacked the same way (we have like 50 active players). Some of them has extreme computer security, authentication on e-mail, more of the best spyware and antivirus programs, 20+ characters long passwords with capitals and numbers, tho they still get their account stolen.

One guild mate made a new e-mail on a NEW PC after getting hacked, and there he resolved his gw2 account problem, then he got hacked again a day later.

I suspect the security problem isn’t on the customers’ side.

6th and counting…

Inculpatus cedo.9234:

Hopefully, you have secured your email account, as well, or you may find your game account and all other accounts compromised again, as well.

You can play if you like, though all progress will be wiped once the account is rolled back.

Here are some informative posts:

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

Yes i secured my mail account. Thank you for your help.

sMihaly.1492:

6th and counting…

That is terrible, i hope something gets done quickly against it.

Frosch.7809:

Inculpatus cedo.9234:

Hopefully, you have secured your email account, as well, or you may find your game account and all other accounts compromised again, as well.

You can play if you like, though all progress will be wiped once the account is rolled back.

Here are some informative posts:

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Good luck.

Yes i secured my mail account. Thank you for your help.

sMihaly.1492:

6th and counting…

That is terrible, i hope something gets done quickly against it.

If it was an Anet issue, it would be a lot more then 6. My guild of almost 500 had 2 people in the last month. People lie, people will lie about their “security” to place blame on the company when in fact it really is their fault.

I would highly recommend getting authentication on your account AND on your new email. I know google does authentication with your phone.