Guild Wars 2

Hi.

I’ve recently made an manufacturer reset on my phone and lost all my apps, including my authenticator. When I want to remove it requires that I enter two of the codes from the app , however since I don’t have it synced to my acc atm I can not remove it. Is there another way to do this?

Thanks.

Have you created a ticket under support? That would probably be the best way to get the help you want, since all their ‘Techy’ people are responding to the problems. They could probably get your account all set in maximum of a day.

I have not, but will make one now. Appreciate the help!

I had the same issue a week ago and after chucking a hissy fit , I found that if I rest my account , (you need the serial code or game code that came with your product ) it let me change my password and then I was able to remove the authenticor without the need for the two authenticator codes. I’ll find the link

Here’s the link
https://account.guildwars2.com/recovery

It’s a necroposting for a reason: I came here by searching via Google, but the link provided is not up-to-date: I’d like to provide an updated link to the recovery page, so that others finding this thread will not try to get to that link and get lost

You can recover your password here: https://account.arena.net/modals/change-pw