Q:
The table is a fable.
Reporting Offensive in-game email
ArenaNet Communications Manager
A:
Apologies if this has been addressed elsewhere – I couldn’t find anything about it.
Tonight, I received an offensive in-game email – a personal attack, in fact – from someone who evidently didn’t like something I posted here on the forums. The first thing I did, of course, was take a screenshot of the email. Then I reported it as ‘Verbal Abuse’. Looking at the text on the report screen, however, I see this:
“WARNING: Support actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to termination of your account.”
Well – as the offense came via in-game email, there are no chat logs pertaining to the reported abuse. So… how does that work? When one reports an offensive in-game email, is a copy of that email sent to the Support Team for review?
When one receives emails from gold-sellers, one only needs to click the ‘report’ button, and they are soon taken care of. I would imagine that function sends the email in question to the staff in charge. No reason to think it would be any different for abusive emails.
Bingo. Simply flag this to report it and that should be fine. If you’re extra concerned about this, submit a ticket including the full body of the message, the subject line, and of course the exact spelling of the sender’s name. The team will investigate, but the in-game report probably will prompt the same level of reaction.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Apologies if this has been addressed elsewhere – I couldn’t find anything about it.
Tonight, I received an offensive in-game email – a personal attack, in fact – from someone who evidently didn’t like something I posted here on the forums. The first thing I did, of course, was take a screenshot of the email. Then I reported it as ‘Verbal Abuse’. Looking at the text on the report screen, however, I see this:
“WARNING: Support actions will be based on a review of chat logs, not on unsubstantiated player reports. Abuse of the report feature may lead to termination of your account.”
Well – as the offense came via in-game email, there are no chat logs pertaining to the reported abuse. So… how does that work? When one reports an offensive in-game email, is a copy of that email sent to the Support Team for review?
When one receives emails from gold-sellers, one only needs to click the ‘report’ button, and they are soon taken care of. I would imagine that function sends the email in question to the staff in charge. No reason to think it would be any different for abusive emails.
I suggest not deleting the email just so there is a record of it until after the matter is resolved. As long as the email is still in your inbox, it will exist somewhere on one of the GW2 servers.