Guild Wars 2 Forum - Account & Technical Support

Reset Password System Frustrating

I cannot even put into words how much the Reset Password System for Guild Wars II aggravates me. If you used a password in the past, no matter how long ago it was, you can’t use it again.

So I literally have to sit here for 10 minutes trying to come up with a new password and it’s extremely tedious every time I forget.

Is it possible to simplify it and just make it so that we can use old passwords as well?

Reset Password System Frustrating

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

They don’t want you to use old passwords because many of them were compromised by people using them in unsafe sites. Since they don’t exactly which ones are unsafe they banned them all.

Reset Password System Frustrating

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Astral Projections.7320:
They don’t want you to use old passwords because many of them were compromised by people using them in unsafe sites. Since they don’t exactly which ones are unsafe they banned them all.

What AP said is true. But I’m not discounting the frustration, as I’m facing it with an email provider that keeps disabling my current password, requiring me to dream up 2,1064 different passwords, none of which I can remember.

The whole process is built with solid intentions, and it is effective — note this article: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/ -- but there can be a bit of frustration involved, it’s true.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet