Guild Wars 2

I was hacked last night and they deleted literally everything, leaving me naked with 0 money and my all bank/collectibles all cleared out. I submitted a ticket to Anet asking them to restore my account to a save or snapshot or whatever before the hack and I was wondering how long it usually takes them to respond to and fulfill a request like this. Does anyone have experience with this sort of thing?

This gives an idea of the time frame: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/page/8#post3961628

Typically a few days, though it could be less if you are lucky. A friend back in Guild Wars 1 before Guild Wars 2, it took her almost a week to get it restored.

Your account will get restored, but you wont get any items back they deleted. It happened to 2 friends recently. They got hacked, got their accounts restored a week later, but anet wasnt able to restore their items. All progression lost, they both quit.

Hexen.2930:

Your account will get restored, but you wont get any items back they deleted. It happened to 2 friends recently. They got hacked, got their accounts restored a week later, but anet wasnt able to restore their items. All progression lost, they both quit.

No idea why your friends were not eligible for an Account Restoration, but usually there is no problem using the ART to restore an account.

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

Hexen.2930:

Your account will get restored, but you wont get any items back they deleted. It happened to 2 friends recently. They got hacked, got their accounts restored a week later, but anet wasnt able to restore their items. All progression lost, they both quit.

If it was the second time they got hacked then no, they won’t get an account restoration. That is only offered once per account. After that people need to be aware of their computer’s security and to make sure they don’t use the same password in different places.

The only items an account restoration cannot recover are items/gold you obtained AFTER the rollback to date (obviously) and any items / gold taken from a Guild Bank (which Anet does not restore).

Regaining control of your account is NOT a restoration / rollback. You have to ask Support to perform a rollback after you regain control and they will only perform this action ONCE per account.

You also need to discuss the date your account was compromised and the date they are able to rollback to as there may be a gap (and those will be items and progress you “loose”). Support has reportedly also made mistakes in the past and rolled back accounts to very old dates when a newer one was available (note this was reported by the players in these forums, not confirmed from Support), so you SHOULD communicate with Support on the details of the rollback date available and when they have records of your account being compromised.

You should also make 100% sure your account (and your associated email account) is secured before requesting rollback (or you will likely just waste your ONLY rollback and be right back with naked toons and empty storage).