Guild Wars 2

The physical gw2 game can be returned to best buy and get the money back? Or is not refundable, now that cd-key is used? It is not digital purchase, is the DVD game with serial number inside.

It’s like opening a pack of pokemon cards — they won’t refund you now that you’ve opened it.

I asked because only the digital version they sell has NON-REFUNDABLE specified, the hard copy don’t have this mention.

pc games are non refundable in general

So, there is no way to return a MMORPG game in 7 days or something like that and ban the serial number used

Jezath.7395:

pc games are non refundable in general

Jezath.7395:

pc games are non refundable in general

Phyllis.8239:

So, there is no way to return a MMORPG game in 7 days or something like that and ban the serial number used

unfortunatly no. This was brought in mostly when people realised pc games could be copied then returned to the store.

Haaaaha. Reading is fundamental, aye? So I can’t get my money back for buying the digital version? Even though the game doesn’t work. At all? I’ve yet to log on. At all. That’s my fault it’s having issues? Our fault it’s all sorts of messed up? Naahh. They should really refund our money for a game we’re not able to play thru NO fault of our own. Just saying.

you have a point but legally i dont think you have any ground.

If you used a credit card, have them begin the paperwork for a chargeback once you meet the criteria. You’re unhappy with the product (obviously) and the remediation offered by the merchant (Best Buy + ANet) has clearly been misleading and unacceptable (“We’re resolving prioritized hacked account tickets within 72 hours.”). You’d be surprised how the credit card company will go to bat for you, since they want you to be happy with them… and spending money through them.

Discover Card had my paperwork ready to go within 72 minutes. I just have to decide when to file it at this point.

SenorPez.1568:

If you used a credit card, have them begin the paperwork for a chargeback once you meet the criteria. You’re unhappy with the product (obviously) and the remediation offered by the merchant (Best Buy + ANet) has clearly been misleading and unacceptable ("We’re resolving prioritized hacked account tickets within 72 hours."). You’d be surprised how the credit card company will go to bat for you, since they want you to be happy with them... and spending money through them.

Discover Card had my paperwork ready to go within 72 minutes. I just have to decide when to file it at this point.

Enjoy your fee’s

Also are you like... durp? Most companies that sell boxed copies will tell you... no refunds. Only one being ’misleading’ is you. lol

And to those that don’t undersstand why you generally can’t return PC games...

There are a lot o dinks out there that buy games, crack/pirate them, then try to return them for their cash back. Every pc game also has a unique serial code which can be used once. It’s a way to protect the next buyer in line from being ripped off. Some stores may give a store credit if there’s an issue with the actual game, but not for ’account’ issues or anything related.

Zombiebob.1679:

Haaaaha. Reading is fundamental, aye? So I can’t get my money back for buying the digital version? Even though the game doesn’t work. At all? I’ve yet to log on. At all. That’s my fault it’s having issues? Our fault it’s all sorts of messed up? Naahh. They should really refund our money for a game we’re not able to play thru NO fault of our own. Just saying.

You might be able to get money back if you got the digital copy from Anet. Digital copies are a dime a dozen, so as long as you’ve not had it for months on end (I know it’s just been released), you should be able to get a refund.

Sin.8174:

Enjoy your fee’s

My fees what?

the game box and receipt was throw away by house cleaning in the trash can and serial number was not destroyed, is perfect if they cannot do anything with game box serial and receipt