Rollback help
ArenaNet Communications Manager
Hello, I’m in the process of getting a possible rollback pending investigation. I’m just curious as to if I should bother to make any real progress into the game until it get’s reinstated? I would hate to do all that work and then have it end up being reset. Thank you any input here is much appreciated.
If you qualify for an account restoration — which is determined, in part, by a remote compromise incident — then all progress you make will be lost. The agent will find the closest time that a “snapshot” was taken prior to the compromise, but cannot restore the account and also retain anything that you gain in levels, accomplishments, or items.
So while you’re waiting, just be aware that progress (and acquisitions) will be lost if your account is restored.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thank you very much for the prompt replay Gaile. Good to know so I dont end up being disappointed (:
Would there be any way to keep my clovers? i just finally got the 77 and it took a lot of resources ):
No, your account will be restored to a previous date’s snapshot. Everything will be set back to the way it was at that date. Your resources will be untouched, as they were at that time.
Now that would be cool.
When I’m cute, I can be cute. But when I’m mean, I can be very very mean.
Just so you know, Guild banks are not rolled back…..
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Fate is just the weight of circumstances
That’s the way that lady luck dances
I understand that Account Restoration has to do with “Snapshots” of an account, that were taken before accounts have been hacked and/or compromised. I also understand that any progress after that snapshot will be lost, along with any possible items gained.
I’m more than willing to go with the snapshot.
When I’m cute, I can be cute. But when I’m mean, I can be very very mean.