Please I need some dev to review this, don’t know what to do anymore and I’m not willing to give up on this..
As I see it, this item was taken away from me by no mistake from my part whatsoever, it was lack of information to the user by the devs.
Here is the conversation I had with the support staff:
Your request (319928:Rox’s Quiver) has been updated. To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.
GM EGO (Guild Wars 2 Support)
Feb 04 19:49
Hello Marco,
Thanks for the update.
Infused items are otherwise identical to their non-infused counterparts. In this case, we understand you were not aware that by upgrading the Back Piece item, you would lose the skin it had. Unfortunately, we will not be able to replace the item or refund the gems.
If you have any further questions, please do not hesitate to contact us again.
Regards,
GM EGO
Guild Wars 2 Support Team
http://support.guildwars2.com/
Marcoribeiro
Feb 04 19:13
Hello again,
Thank you for the quick reply this time.
Again, I must insist that this was not a transmutation, it was an
upgrade of an item in the forge that reverted my skin back to it’s
defaults without any sort of warning.
I’m feeling a bit “robbed” by all this, it’s not even the money from my
purchase, that item is not longer available, so now it’s gone, and it
was not my fault.
That sort of things should have some sort of warning message to the
players, that, when you upgrade and item in the forge with the infused
slot, you will loose your skin which was not the case.
Please try to understand my issue, don’t generalize it because it’s not
a “oh I deleted my item by mistake” or “I transmute the item by
mistake”. It was not my mistake @ all.
I just want my skin back, it was stolen d from me.
GM EGO (Guild Wars 2 Support)
Feb 04 18:58
Hello Marco,
Thanks for the update.
We realize you lost the Rox’s Quiver Set during a Transmutation. As a general rule, we are not able to replace items, and that is true in the case of the item that you have requested.
While we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request.
Thank you for understanding. Please let us know if you have any further questions.
Regards,
GM EGO
Guild Wars 2 Support Team
http://support.guildwars2.com/
Marcoribeiro
Feb 04 18:19
Hello Ego,
I see this happen everyday in the forums, you guys don’t read the
tickets properly and just copypast some text.. Please have a bit more
respect with your costumers, after all, we are the ones that pay your
salary. Please read my ticket with a bit more attention…
I don’t want a refund, I just want my skin back since I can’t purchase
it back from the store because is no longer available.
Please review this, I didn’t get a warning message saying that the my
skin was going to be destroyed in forge while I did my infused upgrade.
GM EGO (Guild Wars 2 Support)
Feb 04 15:58
Hello Marco,
Purchases from the Gem Store are seldom refundable, and in this case we are not able to provide a refund of your purchase.
I am sorry that we could not fulfill you request in this situation, but please let us know if you have any other questions we can address.
Regards,
GM EGO
Guild Wars 2 Support Team
http://support.guildwars2.com/
Marcoribeiro
Feb 02 18:07
Hello there,
I’ve just upgraded my back item in the forge for the infused slot and I just noticed that I lost my Rox’s Quiver skin in the process…
Can you give it back to me please? I had no idea that it would revert back to the default skin and no warning message was showed to avoid this at all…
You can check my purchase history, I bought the skin 3 maybe 4 months ago in that “special old items back” promotion.
Please advise,
Marco / Kui