Guild Wars 2

Okay so I finally convinced one of my friends to start playing guild wars with me, he didnt have enough money on his e-account saw that the sale is ending yesterday, he then did all his possible to get some dollars in his accound in order to get the game in time, made some calls and went to his bank so that they refresh his bank account before sales end, he then couldnt purchase the game, the site apparently blocked his payment for unknown reasons (He had the cash on his account ), later today, after the sales end, he got this :
“Thank you for your patience while we reviewed your issue.

Looking over your account, I see that you were attempting to purchase Guild Wars 2 during the sale that occurred this weekend. Unfortunately, your purchase attempts were displaying high risk characteristics preventing you from making the purchase during that time.

If you are still interested in purchasing Guild Wars 2 at the normal price, please let us know and we will be happy to review your purchase attempts further to determine if we can assist you with your purchase, however, we will not be able to assist you with purchasing the game at the sale price.

If you wish to purchase the game while on sale, we can only suggest keeping an eye on the official Guild Wars 2 website at http://www.guildwars2.com for any information on future sales."
Is it really fair ? He now would have transfered money to an electric account he cant even use anymore (He doesnt have enough for the full price ), can an official at least tell me if they can do something for him ? Thank you for reading

Gaile Gray.6029:

Bleed.7052:

Okay so I finally convinced one of my friends to start playing guild wars with me, he didnt have enough money on his e-account saw that the sale is ending yesterday, he then did all his possible to get some dollars in his accound in order to get the game in time, made some calls and went to his bank so that they refresh his bank account before sales end, he then couldnt purchase the game, the site apparently blocked his payment for unknown reasons (He had the cash on his account ), later today, after the sales end, he got this :
“Thank you for your patience while we reviewed your issue.

Looking over your account, I see that you were attempting to purchase Guild Wars 2 during the sale that occurred this weekend. Unfortunately, your purchase attempts were displaying high risk characteristics preventing you from making the purchase during that time.

If you are still interested in purchasing Guild Wars 2 at the normal price, please let us know and we will be happy to review your purchase attempts further to determine if we can assist you with your purchase, however, we will not be able to assist you with purchasing the game at the sale price.

If you wish to purchase the game while on sale, we can only suggest keeping an eye on the official Guild Wars 2 website at http://www.guildwars2.com for any information on future sales."

Is it really fair ? He now would have transfered money to an electric account he cant even use anymore (He doesnt have enough for the full price ), can an official at least tell me if they can do something for him ? Thank you for reading

I’d like to see if we can help. What is the ticket number?

Hello, that would be great, thank you for caring, his ticket number is 133215