Guild Wars 2

I’d like to mention that there will always be cases where accounts that get hacked. What will that mean for the rest of us if you prioritize solving hacked accounts first?

This is an illogical and inefficient way of solving the backed up support tickets that you guys have accumulated and are going through. As long as there are accounts and players that are careless then there will be hacked accounts.

If A Net has not been compromised then I disagree that players accounts getting hacked on their own accord should have anything to do with A Net other than getting support let alone getting priority over other issues.

Issues like mine which involves direct problems with serial codes are seemingly more of a related issue with A Net rather than getting an account hacked.

For the rest of us here:
https://forum-en.gw2archive.eu/forum/support/account/Linking-Issues-Questions-merged

we have been waiting patiently and very very patiently for the past 5+ days for any sort of response and we’re tired of reading that there are only an increasing amount of accounts being hacked. It feels hopeless. There must be compromises between the different types of support tickets.

I suggest taking a look through those ticket numbers posted in that thread and spending a good amount of time trying to resolve those issues before you get back to the hacked accounts.

120904-011299

I don’t really care anymore, they don’t see to. I’ve had tickets that have been open since August 25th, I don’t know what else to do.

Agreed. I didn’t spend 60 dollars on this game to be told to wait my turn.

They need to have at least somebody who works on the serial code issues instead of focusing everyone on hacked accounts.

GaileGray.9587:

Agents are involved with all types of issues. Hacked accounts are a priority, but they are not the only focus.

Your ticket is one day old. Please understand that it will be necessary to ask for understanding while the team staffs up, gets trained, and tackles issues that preceded yours.

Haha, I hope the they are trained well since its quite unheard of to have tickets being addressed half-way by a CS rep. only to be dropped shortly thereafter with no resolution

GaileGray.9587:

Agents are involved with all types of issues. Hacked accounts are a priority, but they are not the only focus.

Your ticket is one day old. Please understand that it will be necessary to ask for understanding while the team staffs up, gets trained, and tackles issues that preceded yours.

His might be one day old, but your turn around time for responses on non hacked accounts is 7 days at the moment, longer if it lands on a weekend. You don’t think that is a bit ridiculous? I’m tired of being the one being told to be patient, when I don’t think there is anything I’m being patient for. I bought the game, you won’t help most of us play it. I don’t know what else to say, I’m sorry, maybe there is a lot going on I don’t see, but I see the effect, and no one likes it.

so you making a mistake, something that you could have avoided had you done things correctly is more important than someone who had their property stolen? lol ok

GaileGray.9587:

Agents are involved with all types of issues. Hacked accounts are a priority, but they are not the only focus.

Your ticket is one day old. Please understand that it will be necessary to ask for understanding while the team staffs up, gets trained, and tackles issues that preceded yours.

I’d like to add that the ticket I linked is 1 day old but the tickets from the thread
https://forum-en.gw2archive.eu/forum/support/account/Linking-Issues-Questions-merged

120903-011634

120903-003125

are well over 2-3 days old depending on how you want to look at it. The issue isn’t how old my tickets are but how inefficient this priority given to other issues is turning out. If people with similar problems as mine have waiting 5+ days then clearly you need you rethink your strategy .. take your time with this

behrd.5347:

so you making a mistake, something that you could have avoided had you done things correctly is more important than someone who had their property stolen? lol ok

However you want to look at it, getting your property stolen is also something you could have prevented. The only thing that seems to separate the two issues is that you don’t have an idea how you were hacked only that you have been hacked. So unless A Net says they have been compromised then it is still your fault regardless if you remember where you made your mistake.

I agree on giving hacked accounts primary focus tbh, and mine wasn’t hacked. But I think a 7 day turn around time is absolutely unacceptable.

In any case .. I’m not begging for my own help .. But there needs to be a compromise between different issues and it would be wise to take a a few hour break from focusing on hacked accounts. It’ll never end so please understand that

Echo.7259:

I agree on giving hacked accounts primary focus tbh, and mine wasn’t hacked. But I think a 7 day turn around time is absolutely unacceptable.

To top things off, some of the non-hacked account issues would only require two minutes at most to resolve — and yet these people have been standing in line for four days and up.

Wouldn’t it be more simple, effective (and not to mention pleasing to the customer) to resolve these issues really quickly?

The security of the game effects EVERYONE people who can get into the game and those that can’t. I don’t blame them for giving priority to hacked accounts. I for one don’t want to be hacked during a time when “roll backs” aren’t available. I was hacked on WOW once at lvl cap and you can’t even go out and do anything to farm more gear/money with a naked toon in WOW. I can’t imagine getting hacked and having no way to restore your stuff. Not to mention that dirty feeling that someone’s been touching your stuff (those of you that have had a house broken into know what I mean).

I don’t think Anet was prepared for the tidal wave of hackers just slobbering at the doors when this game opened. They had support staff but their nightly updates indicated they were helping 2,000+ people a DAY. That’s a lot of issues to fix and those are just the hacked/account issues. I know it’s hard to be patient, I have issues I’m waiting on too, one of which is I can’t get into an account because the website says my serial has been applied, the login says my grace period is over sigh so I’m right there with ya.

If I didn’t close my ticket yesterday, I would be going on my 7th day ( ticket wise ) but… I gave up and bought an additional copy. -_- * sigh *

But yes, I do agree that 7 day + is ridiculous.

CorpraSalaith.8912:

The security of the game effects EVERYONE people who can get into the game and those that can’t. I don’t blame them for giving priority to hacked accounts. I for one don’t want to be hacked during a time when “roll backs” aren’t available. I was hacked on WOW once at lvl cap and you can’t even go out and do anything to farm more gear/money with a naked toon in WOW. I can’t imagine getting hacked and having no way to restore your stuff. Not to mention that dirty feeling that someone’s been touching your stuff (those of you that have had a house broken into know what I mean).

I don’t think Anet was prepared for the tidal wave of hackers just slobbering at the doors when this game opened. They had support staff but their nightly updates indicated they were helping 2,000+ people a DAY. That’s a lot of issues to fix and those are just the hacked/account issues. I know it’s hard to be patient, I have issues I’m waiting on too, one of which is I can’t get into an account because the website says my serial has been applied, the login says my grace period is over sigh so I’m right there with ya.

And it would take a CS rep just 1 minute to key in the serial code you provided and grant you access to the game again. See the problem here?

I doubt anyone in these forums will ever support this. Worthless waste of Server space this, probably MB sized file is.

We do not allow demanding or petition threads on this forum.