Confusion about In-Game RMT Mail

Confusion about In-Game RMT Mail

in Account & Technical Support

Posted by: Sacrypheyes.6043

Sacrypheyes.6043

just noticed my alt received a message… from my own account, which of course i didn’t send.
checked my connections history and it doesn’t seem anyone logged in using my account as otherwise, i’d have received an email alert as it usually happens on ip change.

still trying to get how did they manage to do that…

Attachments:

Confusion about In-Game RMT Mail

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

if this doesn’t prove that the game has been compromised…….

Confusion about In-Game RMT Mail

in Account & Technical Support

Posted by: Bluestone.7106

Bluestone.7106

I hope you have done the smart things and changed your password and submitted a support ticket? If not you should go do that immediately.

My homeworld is Blackgate.
I am a GW2 player in New Zealand.
Check me out on the GW2 wiki.

Confusion about In-Game RMT Mail

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Posted by: Moderator.1462

Moderator.1462

Hi Scarypheyes,

As stated by bluestone, please submit a ticket as soon as possible to support and perform a full scan of your system. Also, change your passwords.

If your ticket goes unanswered for 3 or more days, please post your number in this thread. https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/63#post959053

Thanks and good luck

Confusion about In-Game RMT Mail

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Posted by: zbrkesbr.4173

zbrkesbr.4173

just noticed my alt received a message… from my own account, which of course i didn’t send.
checked my connections history and it doesn’t seem anyone logged in using my account as otherwise, i’d have received an email alert as it usually happens on ip change.

still trying to get how did they manage to do that…

I think you misread some info in that mail, unless Des Oto (sender of that mail) is your character. Recent spammers use your account/display name as mail subject and that is why it may be misleading.

War doesn’t determine who is right, only who is left.

Confusion about In-Game RMT Mail

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Confusion about In-Game RMT Mail

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Posted by: who want blood.8765

who want blood.8765

sounds funny ‘take out the sender’, do you guys stand outside with a rifle or something :P

Confusion about In-Game RMT Mail

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Posted by: Haelis.9426

Haelis.9426

Gaile, If I might make a suggestion. The vast majority of the people who buy “game credits/gold” have no idea what they are doing. They do it for instant gratification and because they “want to”. Little do they realize they are funding a multi-billion dollar industry. Much of it laden with slavery (literally, not just a statement), child labor or worse. It destroys the economy of the very game they are trying to play. Funny thing is I have yet to see a single game make a front page post on their website (that is permenant) explaining in detail just what is involved in the RMT (gold selling) business. Maybe then these people would understand how RMT destroys not only games but peoples lives. Literally. I realize it still wouldn’t stop some people but it might stop some. You are always going to have some people with no morals, it’s just the way of the world. But it might help inform some of how it works. Some of the biggest RMT companies in China are owned my Norinco, who is China’s biggest military owned company. Many countries including Taiwan, Korea, Vietnam, Thailand and even Mexico have gotten into the RMT business in the last few years. Many do not realize most of the RMT sellers are not just some college kid trying to make money, they are full blown criminal organizations that are making hundreds of millions per company a year. Every person who contributes, who buy “game gold” are indeed funding these criminals. If you are not part of the solution, you are part of the problem. Without buyers these companies would not exist. Even you do not do a front page post, at least do a “sticky” here for the people who come to the forums to read. Some will learn and listen. Some will not. Well that’s my 2 cents.

Confusion about In-Game RMT Mail

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Posted by: Blude.6812

Blude.6812

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.
Thanks!

I always do!!

Gaile—would you please comment about the mods instruction to do a system scan and change passwords when you recieve an “ingame e-mail”?
I can’t really see how my system would be compromised by such an act.

Confusion about In-Game RMT Mail

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Posted by: Ryoki Hokishami.2756

Ryoki Hokishami.2756

just noticed my alt received a message… from my own account, which of course i didn’t send.
checked my connections history and it doesn’t seem anyone logged in using my account as otherwise, i’d have received an email alert as it usually happens on ip change.

still trying to get how did they manage to do that…

I think you misread some info in that mail, unless Des Oto (sender of that mail) is your character. Recent spammers use your account/display name as mail subject and that is why it may be misleading.

This. I received an almost identical mail. My initial thought was the same as yours, but they simply made the subject your display name. I wouldn’t be too worried.

The sender was also Des Oto. Not sure how how they find peoples account names.

(edited by Ryoki Hokishami.2756)

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Posted by: Zaxares.5419

Zaxares.5419

The sender was also Des Oto. Not sure how how they find peoples account names.

They probably come here. After all, our account names are displayed right next to our posts.

Confusion about In-Game RMT Mail

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Posted by: Ryoki Hokishami.2756

Ryoki Hokishami.2756

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.

Thanks!

I take it from your response that OP doesn’t have much to worry about? I’m interested in this too. Can they get this info easily ingame? is it really nothing to worry about?

It’s been almost a full day since I got that mail, so I’m not too worried, but still a little uneasy. Can you ease my mind on this matter?

Also, I could note I got this mail at the same time as OP. I just checked.

Confusion about In-Game RMT Mail

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Posted by: Sacrypheyes.6043

Sacrypheyes.6043

well in the end, the sender is indeed a diff person and my acc name was merely used as the message title.
have to admit i didn’t pay much attention to anything else after i saw my acc name had been used.

Confusion about In-Game RMT Mail

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Posted by: Ryoki Hokishami.2756

Ryoki Hokishami.2756

well in the end, the sender is indeed a diff person and my acc name was merely used as the message title.
have to admit i didn’t pay much attention to anything else after i saw my acc name had been used.

as I said too, I got the same message, from the same guy, at around the exact same time.

It’s likely a bot scanned either the forums or something else to get account names of people who post. Or something. This all just speculation. I honestly don’t know how they get info like that.

It still kind of concerned me, because like you, I thought I somehow mailed myself.

The moderator’s response had me a tad concerned, although it looks like that’s the general issue response.

Confusion about In-Game RMT Mail

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Posted by: The Scarlet Raven.5416

The Scarlet Raven.5416

Getting a person’s account name is nothing special. All you have to do is target a player and simply right click and “report” them and the account name will show up in the report box. You don’t have to actually send a report to see the name. You can also see account names of your guildies and friends.

It was a common trick used to find and whisper opponents in WvW but that has since been taken out of the game.

The bots probably just stand around LA all day and harvest account names that are then added to a master spam list somewhere. When the game was newer I was getting at least 10 mail spams a day. I’d log in at night and my mailbox was completely full from the spammers. It was annoying because legit messages from friends couldn’t get through. Lately it’s been better. Nowadays I get about 3 or 4 a week.

Confusion about In-Game RMT Mail

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Posted by: Blude.6812

Blude.6812

Bottom line the I believe the mod mispoke or didn`t understand the original message.
Just because you get an in game email doesn`t mean your account is comprimised.

Confusion about In-Game RMT Mail

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Whenever you see those *#&^ irritating gold-selling emails, please hit the exclamation mark to report them to us, so we can take out the sender.
Thanks!

Gaile—would you please comment about the mods instruction to do a system scan and change passwords when you recieve an “ingame e-mail”?
I can’t really see how my system would be compromised by such an act.

I have no idea why that would have been recommended. I will clarify with the mod. In-game mails do not point to compromised systems, in my opinion.

Bottom line the I believe the mod mispoke or didn`t understand the original message.
Just because you get an in game email doesn`t mean your account is comprimised.

Exactly!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Confusion about In-Game RMT Mail

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Gaile, If I might make a suggestion. The vast majority of the people who buy “game credits/gold” have no idea what they are doing. They do it for instant gratification and because they “want to”. Little do they realize they are funding a multi-billion dollar industry. Much of it laden with slavery (literally, not just a statement), child labor or worse. It destroys the economy of the very game they are trying to play. Funny thing is I have yet to see a single game make a front page post on their website (that is permenant) explaining in detail just what is involved in the RMT (gold selling) business. Maybe then these people would understand how RMT destroys not only games but peoples lives. Literally. I realize it still wouldn’t stop some people but it might stop some. You are always going to have some people with no morals, it’s just the way of the world. But it might help inform some of how it works. Some of the biggest RMT companies in China are owned my Norinco, who is China’s biggest military owned company. Many countries including Taiwan, Korea, Vietnam, Thailand and even Mexico have gotten into the RMT business in the last few years. Many do not realize most of the RMT sellers are not just some college kid trying to make money, they are full blown criminal organizations that are making hundreds of millions per company a year. Every person who contributes, who buy “game gold” are indeed funding these criminals. If you are not part of the solution, you are part of the problem. Without buyers these companies would not exist. Even you do not do a front page post, at least do a “sticky” here for the people who come to the forums to read. Some will learn and listen. Some will not. Well that’s my 2 cents.

We posted an article some years ago, in relation to RMT and Guild Wars. Here is a link. I think it covers a lot of the issues you were concerned about, although I guess it’s not really too visible these days. Perhaps it’s time to post a new one — I will inquire if there are plans to do that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Confusion about In-Game RMT Mail

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I think you misread some info in that mail, unless Des Oto (sender of that mail) is your character. Recent spammers use your account/display name as mail subject and that is why it may be misleading.

THIS is important for you all to know. If you did not read the full thread, this is NOT an issue. Anyone can harvest your name and use it in an in-game mail; it does not point to a compromise.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet