Guild Wars 2

hello, sr my english , i have a big problem … i have sent an expensive item “decorative jetpack” at my girlfriend account but i have sent to her OLD TRIAL account (now she have a new ) … so now what i can do ? if i update this old account with new cd key i will found this item in mail ? trial account is able to receive mail ? tnx

If you contact Customer Support, they will be able to answer your questions, and assist you.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

i have contact support and they don’t know if i will found mail when i upgrade the trial account -.- later i just ask if trial account is able to receive mail in-game and support reply again the same . somebody can give me info please ?

I am afraid I don’t know if trial accounts can receive in-game mail. If Customer Support doesn’t know, I am not sure who would. Maybe if you post their answer, we could ascertain what they are saying. If you do post their reply, make sure to edit out any personal information. =)

edit: Did your girlfriend update her trial account when she purchased a new account?

Gaile!!!! Welcome back! =)

Gaile Gray.6028:

I’m very sorry, but we are not able to retrieve mis-sent items.

i don’t want item from you . i just want to upgrade trial account for take my item in mail back ! is possible ?

Gaile Gray.6028:

AVALON.1642:

Gaile Gray.6028:

I’m very sorry, but we are not able to retrieve mis-sent items.

i don’t want item from you . i just want to upgrade trial account for take my item in mail back ! is possible ?

Oh, I’m sorry — I misunderstood. You should be able to add a new serial code to the trial account to make it a full retail account. For help, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you if you aren’t sure how to activate the account.

Inculpatus cedo.9234:

Gaile!!!! Welcome back! =)

Thanks.

yes but i will found this mail with item if i active trial in full game ? this is my question … support don’t help cause they don’t know ! :/

AVALON.1642:

Gaile Gray.6028:

AVALON.1642:

Gaile Gray.6028:

I’m very sorry, but we are not able to retrieve mis-sent items.

i don’t want item from you . i just want to upgrade trial account for take my item in mail back ! is possible ?

Oh, I’m sorry — I misunderstood. You should be able to add a new serial code to the trial account to make it a full retail account. For help, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you if you aren’t sure how to activate the account.

Inculpatus cedo.9234:

Gaile!!!! Welcome back! =)

Thanks.

yes but i will found this mail with item if i active trial in full game ? this is my question … support don’t help cause they don’t know ! :/

If you sent an item to that account and you are sure, activating that account as a full account would allow you to receive the item. I believe they said trial accounts keep their progress, but you would have to ask them to be sure. She would have to give them her account info and they can check to see if her account has that item.
Also your English is a little hard to understand, I don’t mean that in a mean way. But you may want to ask support in a language they can talk to you fluently in. That way there is no mixups or misunderstandings.