Guild Wars 2

My friend and his wife both have an account but he is trying to find out which of the two serial numbers is his and which is his wifes.

Is there any way of finding it out from your account?

Philfy.8925:

My friend and his wife both have an account but he is trying to find out which of the two serial numbers is his and which is his wifes.

Is there any way of finding it out from your account?

The only way I know of is to check the email that was sent to the address associated with the account, if you bought it from the ArenaNet site. If purchased elsewhere, I don’t know. It should not be a problem, though, as serial number is not needed to verify ownership, and your friends have access to both, anyway.

He needs to change his password and because they both brought the disc and have no idea which is which it wont let him change the password.

They can submit a question to support, or they can try the reset with one code, and if that fails, then the other.

If they ask support, I’d just say something like “Trying to figure out which code is which account, is this account use the code ending in XXXX or YYYY?”