Changing Servers

Changing Servers

in Account & Technical Support

Posted by: lofi.4201

lofi.4201

So I understand that if I wanted to change servers I will need to pay gems. If I deleted all of my characters, will I be able to change my Home World without having to pay?

(edited by Moderator)

Changing Servers

in Account & Technical Support

Posted by: Cavendish.2168

Cavendish.2168

I bought gems so I could transfer to a different server. I accidentally clicked transfer when I had the wrong server selected. Oops

I am afraid the server I want will be full by next week, plus Im kitten ed I wasted 1800 gems. Is there anyway this can be fixed or am I basically stuck on the wrong server for a week and out 1800 gems?

Changing Servers

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

In the past, people often had to wait out the seven days before transferring again. You can create a ticket and speak to Customer Support, and find out about your own case.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Changing Servers

in Account & Technical Support

Posted by: Cavendish.2168

Cavendish.2168

8 hrs after submitting ticket, i got the transfer! Thank you so much for helping me with this arena net. I really appreciate the help.

Changing Servers

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can transfer to any server that is not Full free of charge, if you delete all your characters. Be sure to put all non-soulbound items in the bank, as the bank will transfer with you. Best of luck on your new server. =)

Changing Servers

in Account & Technical Support

Posted by: Genrazn.5961

Genrazn.5961

I recently bought some gems 35 bucks worth and then transferred servers since I thought my friends were changing there. But it turns out they were going to my original server. I have told support the moment it happened and have had little help in the matter is there any advice on what to do? Other then buying more gems and likely losing all if not pay more into to go back into my original server?

Changing Servers

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

After the seven-day cooldown, you can exchange gold for gems to fund a server transfer, or you could delete all your characters and transfer for free. Remember to place all non-soulbound items in the bank, as the bank will transfer with you. Good luck. =)

Changing Servers

in Account & Technical Support

Posted by: Genrazn.5961

Genrazn.5961

Its frustrating cause I transferrred for less then 10 minutes and found out they were in a different server. I am just amazed on how unhelpful support is on it.

I wouldnt have bought gems with money if the exchange rate was at a decent rate but right now its just amazingly expensive.

Changing Servers

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Its frustrating cause I transferrred for less then 10 minutes and found out they were in a different server. I am just amazed on how unhelpful support is on it.

I wouldnt have bought gems with money if the exchange rate was at a decent rate but right now its just amazingly expensive.

I am sorry that you are frustrated, but we cannot undo every error made by every player. To do that would require a ridiculously high number of team members. We have in-game means to prevent errors, but this was a communication error outside our control, and we simply cannot offer to reverse it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Changing Servers

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

You can transfer to any server that is not Full free of charge, if you delete all your characters. Be sure to put all non-soulbound items in the bank, as the bank will transfer with you. Best of luck on your new server. =)

This is correct.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Changing Servers

in Account & Technical Support

Posted by: Genrazn.5961

Genrazn.5961

Well I told my friends to do just this but they were unable to because they had tr pay gems. Now they started playing and now im kittened over. I spent 1600-800 gems of real life cash money and now I cant properly enjoy the full experience. Can you please help me?

Changing Servers

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Well I told my friends to do just this but they were unable to because they had tr pay gems. Now they started playing and now im kittened over. I spent 1600-800 gems of real life cash money and now I cant properly enjoy the full experience. Can you please help me?

I’ve already responded. We are not able to replace your gems. There are several means to change servers, and I’m really very sorry that you made an error, but this simply is not something we’re able to give you gems to do again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Changing Servers

in Account & Technical Support

Posted by: Genrazn.5961

Genrazn.5961

Since the topic was locked I would like help for my friends to switch servers since they are new players. You said they would need to delete there characters and they are free to change servers?

Changing Servers

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Since the topic was locked I would like help for my friends to switch servers since they are new players. You said they would need to delete there characters and they are free to change servers?

You can transfer to any server that is not Full free of charge, if you delete all your characters. Be sure to put all non-soulbound items in the bank, as the bank will transfer with you. Best of luck on your new server. =)

This is correct.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Changing Servers

in Account & Technical Support

Posted by: Genrazn.5961

Genrazn.5961

They are now argueing that they had no characters while transferring servers and unable to do so do they have to wait a full week to transfer as well?

Changing Servers

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

They are now argueing that they had no characters while transferring servers and unable to do so do they have to wait a full week to transfer as well?

Please stop making new threads about this question. You can find ALL the information you need about this with a simple use of the search engine.

Yes, they must wait one week. The standard 7-day “cool down” period applies.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet