Guild Wars 2

Yesterday I sent up a ticket to have my account password reset due to being hacked months ago. That was resolved around an hour ago which is awesome. But, when I logged on my characters were on Elona Reach, an EU server. I’m supposed to be on Blackgate, a US server. Support has been awesome, but I really don’t want to have to wait another day for my account to be completely fixed. I sent up another ticket immediately and haven’t gotten a reply. If there’s any way the process can be sped up I would greatly appreciate it. My ticket is 130804-002134. Thank you.

Also, I do prefer to resolve things over the phone, supposedly it takes longer, but I really don’t see how when I can speak to the person to know when there doing the transfer, in case I need to be logged off when they do it.

I’d recommend (if you can) you re-open your original ticket (this is part of the issue of you being hacked, after all) and close the new one.

As far as I know, they don’t have phone support (except, possibly, for billing) – they prefer the ticket/email/forum system.

I’m afraid posting in the forum isn’t going to speed it up. Support doesn’t read this forum and the Support Liason, Gaile Grey, mostly works on tickets that are several days old and are stalled or need special attention At any rate, she probably won’t be back till Monday sometime. (It’s Sunday afternoon for her at the moment).