Q:
Short Question
ArenaNet Communications Manager
A:
Hello,
I wanna ask, is there any possibility to Reset or Rollback account? Just this. Thank you
We do not have a process in place at this date for account restorations, resets, or roll-backs. We will have a restoration service in the future and will let you know the details about that when it’s available.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Yes so if you have been hacked and cleaned out like I was you’re pretty much SOL
I was told to “move on” from Gaile Gray. I’m not quite sure if that meant to move past it and play anyway even though I would lose my progress after a roll back, or “move on” to another game.
pretty nice that after an $80 game purchase along with $30 in gem purchases I get to sit here and not play the game that I paid all this money for.
Personally I will be giving them about 2 more weeks to get the rollback in place and have my items restored before I demand a refund for the entirety of my purchases towards this game.
Not to rant about my situation but it just sucks.
Good Luck to you