Guild Wars 2

So, I read something on these forums yesterday that made fantastic sense.
Those waiting since last week to get a response from customer support regarding there hacked/banned accounts for “real world trading of items for real money”.
And im not talkin about those banned for exploits, chat offenses or other obvious issues against the ToS. Im strictly talkin about those of us who have had there accounts compromised, and subsequently perma-banned.
So, which is faster…

Continue to wait for a response from customer support.

or…

Contact your credit card company, initiate a charge back refund, re-buy the game and start over.
Option #2 becomes more and more appealing every day that goes by for those of us with hacked and banned accounts for days and days on end with no response.
What do you guys think?

I’m going to advise my brother that if his ticket is not updated by tomorrow that he charge back and not to even bother re-buying the game.

hahahah
oh yes, option #3 – and a very valid option at this point.
And I plan on contacting my credit card company today and see what the process is for initiating a charge back/refund.
I how ever, really enjoy the game, and would like to get back into it. I feel foolish after telling all the gamer geeks in my office how this was the smoothest launch for a mmo i have ever been involved with, convince them to buy the game only days later to have all hell break loose with security issues, broken functionality and other various gremlins in the machine.

Well I thought about it too but I’d like to get my account back.

If I was going to commit fraud over a video game, I certainly wouldn’t publicise it.

Ceallach.8740:

If I was going to commit fraud over a video game, I certainly wouldn’t publicise it.

It definitely depend in what country he lives.

darkfrostystorm.7835:

I am thinking about contacting my credit card company for charge-back and NOT buying the game again….

I am leaning towards this option and using my refund to purchase a different game to play…or maybe even resub SWTOR…bah who knows

How is it fraud to get a refund?
A refund at this point is 100% valid.
You pay for a service, and if you don’t receive the service you paid for, you have every right to request a refund.
Just sayin..

If you do get a second account, and you use the same email and password that you’ve used elsewhere, expect to go through this all over again.

Yaaaa…no.
that would definitely mean a new email address and a stupid strong password i would have to write down because i would never remember it in a million years.
I was already able to change my password on my existing email account, and my GW2 account to something much much stronger and unique.
But seeing as the wait has been so long to fix my problem, and knowing im not alone in the “hurry up and wait” customer service policy – its looking more like refund+new account=playing again rather than sitting back and watching my wife play the game and checking my email for that elusive response from CSR dept. lol

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Really pleased for you Shwakax, nice to hear that they’re actually restoring accounts. Now if they’d just hurry up and do mine…

Shwakax.7536:

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Restored or unbanned?

seriously if i could refund the game, i would, besides the bugs/compramise, PvE has no hook to it, its just mind numbingly repetitive, and personal story is kind of yawns, if it werent for the majority of vistas/SOME hearts, i would of lost interest along time ago, the game mechanics is crap, once a monster runs behind you, you gotta turn around, reselect him(annoying with a touch a pad), the compass map=crap, you cant even draw on it, and stuck with the same exact skill’ depending on weapon, seriously, im glad this game was a gift, cus if i spent my own cash on this crap, i would of sold a kidney as my own punishment, oh and compared to gw1 when it comes to targeting enemies, this game FAILS, i gotten use to it, but doesnt mean i have to like it.

Demigod.7516:

Shwakax.7536:

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Restored or unbanned?

Unbanned, and I am also assuming when i do get to log on my toons are either deleted or naked. Either way I really dont care. So long as I can play again the stuff is just stuff and can/will be replaced. The main issue has been fixed, and thats all that matters.

Shwakax.7536:

Demigod.7516:

Shwakax.7536:

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Restored or unbanned?

Unbanned, and I am also assuming when i do get to log on my toons are either deleted or naked. Either way I really dont care. So long as I can play again the stuff is just stuff and can/will be replaced. The main issue has been fixed, and thats all that matters.

Could you provide details on when you submitted tickets….what the headings were so we can gauge approx the time everyone will have to wait…thanks.

I waited seven days to get my account restored. So there it is!

Requia.7425:

I waited seven days to get my account restored. So there it is!

Guess I am just unlucky then since today is day 8

Paranoia.3689:

Shwakax.7536:

Demigod.7516:

Shwakax.7536:

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Restored or unbanned?

Unbanned, and I am also assuming when i do get to log on my toons are either deleted or naked. Either way I really dont care. So long as I can play again the stuff is just stuff and can/will be replaced. The main issue has been fixed, and thats all that matters.

Could you provide details on when you submitted tickets….what the headings were so we can gauge approx the time everyone will have to wait…thanks.

I sent my first ticket in last friday aug. 31st and revised my ticket to their specs (found in the sticky at the top of the forums) on Sat. Sep. 1st.
hope that gives you some kind of timetable to expect – but its very random in my opinion – they said they cleared all tickets sent on the days I had my tickets in even though i never received a response so my ballpark guess would be 4-7 day turn around….but thats just a guess.

Shwakax.7536:

Paranoia.3689:

Shwakax.7536:

Demigod.7516:

Shwakax.7536:

well holy hot diggity dang!
I got a response from the CSR!
Apparently my account has been restored – too bad im stuck at work and cant check it lol
Good luck to all those still in this situation, I truly feel your pain and remember your options!

Restored or unbanned?

Unbanned, and I am also assuming when i do get to log on my toons are either deleted or naked. Either way I really dont care. So long as I can play again the stuff is just stuff and can/will be replaced. The main issue has been fixed, and thats all that matters.

Could you provide details on when you submitted tickets….what the headings were so we can gauge approx the time everyone will have to wait…thanks.

I sent my first ticket in last friday aug. 31st and revised my ticket to their specs (found in the sticky at the top of the forums) on Sat. Sep. 1st.
hope that gives you some kind of timetable to expect – but its very random in my opinion – they said they cleared all tickets sent on the days I had my tickets in even though i never received a response so my ballpark guess would be 4-7 day turn around….but thats just a guess.

Thanks for the reply…let us know if you can actually log in once you get home from work…

fingers crossed for you.

Yeah my first ticket is from the 31st second ticket for the reprioritizing is from the 3rd and third ticket from the new reprioritizing is from the 5th. Second ticket says duplicate. No clue what that means. First ticket says updated and third ticket says unresolved.

Unfortunately, if you purchased your copy more than 30 days ago, your CC company may not allow you to charge-back. Ask me how I know…

I actually bought a CE physical copy to upgrade my digital with (didn’t get a pre-purchase code from the retailer and wanted beta access)…but I haven’t even opened it. Boxed-up on the floor it’s useless…but at least it’s safe from being stolen.

Just to be clear about Refund Policy: If you pre-purchased Guild Wars 2 from buy.guildwars2.com and would like a refund prior to the release of the game, please contact Customer Support.

GaileGray.9587:

Hey guys,

To let you know how seriously we take these things, we had three meetings before Noon today and we’ve come up with some really good ways to address a lot of the larger issues. Please hang tight — I do believe you will see traction on this in a very short timeframe, in many cases today!

Ray of light in the darkness! Thank you very much =)

Thanks for posting Gaile- I think that the community really appreciates updates from liasons such as yourself rather than just generic mod responses that shut down threads.

Here’s hoping you get these wrinkles ironed out quickly and those of use who have been banned with no reason can get back to enjoying an amazing MMO!

Agreed thanks for the update Gaile

I must say the GM who looked into my account and unlocked it was very professional, apologetic, and understanding. you could genuinely tell he or she cared.
Top notch service….once you get it

I was giving them until tommorrow to have mine fixed, I have already contacted my CC company and gave them a heads up on this issue and told them I would give the company a couple more days to straighten this up…….the operator knew exactly what charge it was before I was even done telling her my story…..she had already had several calls already about the same thing.

tayet.9751:

I was giving them until tommorrow to have mine fixed, I have already contacted my CC company and gave them a heads up on this issue and told them I would give the company a couple more days to straighten this up…….the operator knew exactly what charge it was before I was even done telling her my story…..she had already had several calls already about the same thing.

If enough people do it Anet will do a lot more than have meetings about resolution. The best way to motivate a company into action is to play with their profits by voting with your wallet. As an example look at the Eve Online – Jita Riots, never has a company acted so quickly to stop the sinking of its flagship as CCP did those few weeks.

Edit to remove an accidental kitten

GaileGray.9587:

Hey guys,

To let you know how seriously we take these things, we had three meetings before Noon today and we’ve come up with some really good ways to address a lot of the larger issues. Please hang tight — I do believe you will see traction on this in a very short timeframe, in many cases today!

Does this include hacked accounts from Sept 1 being resolved today?

I would like to ask refund, I bought the game from gamestop. Does anyone know if how can do that(I prepuchased this couple months ago)? I contact with my local gamestop, they asked me to contact with arenet…………..