Guild Wars 2

My account was hacked 9/6 I finally was able to log back into my account on 9/9 with a statement that my account had been restored. Only thing is they had locked my account due to eula violations. It obvious this happened while I had no control of my account and yet Im still locked out and can not log in to play the game I PAYED FOR!!!

Enough is enough turn my game back on or give me my money back! I have been more than patient even understanding as there are a lot of people being hit with this hacking problem. To take the time to reset my pass word and to get my account back into my hands you would think you could take the time to insure I could actually get into the game again!

I was accused of hacking myself because I relogged because of connection issues, and I’ve been locked out of my account for a day now. ANET HAS THE WORST kitten SUPPORT. Atleast WoW has a phone number.

Right!!! Phone number would sure help speed things up wouldn’t it. Im so d**n aggravated about this … not very professional if you ask me….

Kurrick.3847:

Right!!! Phone number would sure help speed things up wouldn’t it. Im so d**n aggravated about this … not very professional if you ask me….

Wow, It seems they have corrected my post with the word “Kitten”, but haven’t fixed my account.

Call up NCsoft North America. They have the phone # on their website.

Yeah seems like Anet drastically underestimated the amount of CSR’s required for a new games launch.. makes me very sad..

Vanadiel.6407:

Call up NCsoft North America. They have the phone # on their website.

Can you post the phone number please? I can’t find it on their website.

http://global.ncsoft.com/global/aboutus/globalnetwork.aspx?category=role&role=03

It is the first one on that page.

You have to click the tab “development studio”. They like to bury the information behind tabs…

Vanadiel.6407:

http://global.ncsoft.com/global/aboutus/globalnetwork.aspx?category=role&role=03

It is the first one on that page.

I love you, man.

Gettin’ ready to unload a can of grumpy whoopkitten on these guys.

GaileGray.9587:

Guys — I don’t know what phone number you’re talking about, but we don’t offer telephone support.

Sorry to ask, but would it be an option in the future? Or LiveChat? I do see it offered in beta for GW1.

GaileGray.9587:

Vryllyn.7923:

GaileGray.9587:

Guys — I don’t know what phone number you’re talking about, but we don’t offer telephone support.

Sorry to ask, but would it be an option in the future? Or LiveChat? I do see it offered in beta for GW1.

We do not have phone support. We did at one point, but it was taking more time than warranted.

Half my guild can’t log on to guild wars and I can’t because my account is locked, theirs is too… When people get disconnected for connection issues and log back in its an insta-lock.

None of them are getting helped either, I think phone support would actually be smoother.

@ GaileGray , Nice that you took the time to answer a question about the Phones How about taking some time to turn my game back on!!!!!!!!!!!!!!!
Here is my ticket number once again if this will help (Incident: 120906-010698) I have posted it in other threads but seem to have missed posting it here….
Question just occurred to me, Do I have to open a new ticket for the issue of my account being blocked due to eula violations? They did happen while me account was out of my control (at least I assume thats why its blocked) Or will this ticket get the problem solved…. someday…..

How can you guys keep letting this happen? You even turn sales back on with this issue still in full swing!!!
Money more important than the customers that give you the money? I really dont under stand…. Im 50 years old have been gaming since the 80’s in one form or another and this is absolutely the worst customer care I have had in all that time! Just flip your switch and unlock my game!!!!!!!

We need to be calm. Believe me: I totally sympathize, my wife’s account is messed up too and I can’t play the game with her.

But we need to stay as calm as possible.