Stuck on WvW load screen on 2 char

Stuck on WvW load screen on 2 char

in Account & Technical Support

Posted by: phantom.1675

phantom.1675

I tried mapping into WvW on two characters and the load screen lagged out.

I had to close the client and restart it, then I can login on other characters but those 2 characters are stuck and causes client to hang everytime.

Stuck on WvW load screen on 2 char

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I tried mapping into WvW on two characters and the load screen lagged out.

I had to close the client and restart it, then I can login on other characters but those 2 characters are stuck and causes client to hang everytime.

This is an issue best served over in the Tech Support sub-forum. You can try a -repair of the client, though. Top of Page – Services/Support – Knowledge Base – Tech Support – Repairing the Client.

Good luck.

Stuck on WvW load screen on 2 char

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I tried mapping into WvW on two characters and the load screen lagged out.

I had to close the client and restart it, then I can login on other characters but those 2 characters are stuck and causes client to hang everytime.

This is an issue best served over in the Tech Support sub-forum. You can try a -repair of the client, though. Top of Page – Services/Support – Knowledge Base – Tech Support – Repairing the Client.

Good luck.

I think this is excellent advice. I would add that if your going through those steps does not correct the issue, you should submit a ticket so that an agent can review the problem that you’re having. You can submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. (For instance, sometimes these situations occur on certain maps. Provide that detail, if you can, along with the specific char names.) If you do not know some of the information requested on the ticket form, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet