Guild Wars 2

After many mistakes, bugs fixed and more, I do thank part of the staff doing their job.

But what if you find an Admin that is not doing his job, treats you Impolite and forget about your Petition for more than 1 year (even with proof that you deserve what you request).

What if that Admin that check your tickets or is in charge of this part, do his job badly? Or treat the consumer badly?

I see many tickets for in-game problems, But, ArenaNet as a company, why they don’t have like a supervisor or somebody that can check (objectively and in pro for the company) the good or bad work of their employees? .

I’m having problems with the rudeness, not polite, unsuccessful service with one of the admins in charge of my ticket. So where I should report this? Or the camaraderie of ArenaNet company is more important than the good treatment and respect for the users.

Hope to be in contact with one admin that shows interest in the people that supported them (and specially those who still pay real money in order to contribute).

You can post your ticket number here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/first#post3666204 for review.

Good luck.

I totally support your cause Scorpion.

More that your problem is not an alienated incident. It is enough to browse the forums, especially now, after the April’s Patch.

We (the players) are the market and if we get a satisfactory service, nobody benefits more than the company itself. The support has to be a little more than a bot-like reply “we are unable to fulfill your request” for reasonable requests from users who encountered a problem while enjoying the game. Or worse no reply at all for a ridiculous amount of time.

We are asking for fair investigation, especially when it’s clearly a bug and it’s possible to find a proof of that. I’m guessing it’s not very complicated for ArenaNet to focus more on the quality of their Support.

So please, ArenaNet, shake your Admins and complete your excellent product with a decent support.

There is nothing wrong with the answer, “no”, from Support when it is warranted. I don’t disagree that some additional training in being more courtious may be in order, but to claim the Support currently being provided is not “decent” is an exaggeration. I’ve dealt with Support numerous times (over half a dozen) and have never felt they were discourteous or rude in any way.

I’m not saying incidents like that do not happen, but to blanked label the support as BAD due to a few incidents is unfair.

The OP is obviously NOT an native English speaker (or at least I hope not), so I’m quite confused exactly how it could be determined that the Agent was being rude when it may simply be a communication misunderstanding. Also, it’s quite possible that the Agent themselves is not a native English speaker, so that could exacerbate the issue. It’s quite easy to take a translation or wording of a foreign language the wrong way and can be difficult to be “polite” when you struggle with the basic language usage.

Despite that, EACH and EVERY ticket I have had with Support is followed up with a Survey (that includes comments) to rate the Support. I would say that provides a built in venue to voice your displeasure with the Support provided. They ARE seeking feedback (how that feedback is used or analyzed may be part of this issue).

If you dispute the decision / answer support provided to you, there is a thread (the over 3 days old thread) on this forum that you can list your ticket an grievance in and I’m sure Gaile will take a look at the specifics and assist if possible.

Brother Grimm.5176:

There is nothing wrong with the answer, “no”, from Support when it is warranted. I don’t disagree that some additional training in being more courtious may be in order, but to claim the Support currently being provided is not “decent” is an exaggeration. I’ve dealt with Support numerous times (over half a dozen) and have never felt they were discourteous or rude in any way.

I’m not saying incidents like that do not happen, but to blanked label the support as BAD due to a few incidents is unfair.

The OP is obviously NOT an native English speaker (or at least I hope not), so I’m quite confused exactly how it could be determined that the Agent was being rude when it may simply be a communication misunderstanding. Also, it’s quite possible that the Agent themselves is not a native English speaker, so that could exacerbate the issue. It’s quite easy to take a translation or wording of a foreign language the wrong way and can be difficult to be “polite” when you struggle with the basic language usage.

Despite that, EACH and EVERY ticket I have had with Support is followed up with a Survey (that includes comments) to rate the Support. I would say that provides a built in venue to voice your displeasure with the Support provided. They ARE seeking feedback (how that feedback is used or analyzed may be part of this issue).

If you dispute the decision / answer support provided to you, there is a thread (the over 3 days old thread) on this forum that you can list your ticket an grievance in and I’m sure Gaile will take a look at the specifics and assist if possible.

You are misleading and generating false issues about a subject you don’t have any idea. I didn’t post any information about Whom, and the intention of the post is according to the tittle about a Support about Support.

You come here to this post and post random subjects, attacking my “level” of English and trying to make the reader to think that this was the problem when there is no information available to you, you sound like a lawyer or a fishy prepared employee acting as forum warrior, or a lame persona trying to get the attention an approval by defending the company.

There is No mention of “support as BAD” in my comments and there is no possible way you can “determine” based on your experience the experience of others. Or well, if you believe you are a persona inside gw2, that have the power to premonition and that also your words and experience hold the truth of others….

There is NO mention of support saying “no” as you put it, simply or you got mistaken of post or you are trolling, and here I state proof to report your post.

You have 0 opinions in a matter you don’t know about. If you had a VIP treatment and believe that 100% of the admins have to be like that and at every moment, you just prove your ignorance about Company-Client situations.

By the way, Attacking the level of English of people is a clearly sign of an immature personality very common in forum warriors. You probably don’t know it, but makes all your arguments sound lame.

And Not even DESPITE your SURVEY !! that I see how you can call people attention with lame argument !! The ticket continue as an issue, and they don’t provide a SURVEY till it ends, as you said. No more proof than this of your ignorance on this matter and maybe many other mistakes in the forum.

1. I did not attack your English, just pointed out that it does not appear to be your native language. If I am mistaken in this, I apologize if my comments offended you (but your original post and the one above do NOT support the idea that you are a native English speaker). Communications issues ARE possible in that regard and since you listed no details of why you felt you were handled rudely, I simply stated that this possibility existed. Stating the potential that you are NOT a native English speaker is NOT attacking your Engilish. Actually, it is a possible explaination of WHY you possibly misunderstood the Agent and are right now misunderstanding me (or at least my intentions).
2. How is THIS not calling Support “BAD”?

ScOrpion.7256:

I’m having problems with the rudeness, not polite, unsuccessful service with one of the admins in charge of my ticket.

You certainly may have been treated poorly, but you ARE calling Support “BAD” and my comment was actually directed at ParanoicFluff’s comments that implied all the Support was bad, not yours.

I gave you a few suggestions but you just want to bash me, call me childish names and be “rude”. Good luck to you.

I read your “complaint” in the other thread, and in no way was the CS agent rude to you for saying “thank you for waiting patiently” nor were you mistreated because they were unable to restore an item to you.

1) in English "Thank you for patiently waiting” is a set polite phrase. There is no sarcasm intended, no more then saying “have a nice day” or any other set phrase.
2) they currently don’t have the tools to give you items like the Shattered Wing covers that were generated ingame by completing an achievement. This is undoubtably a flaw in the game that needs to be fixed, but reporting support for bad treatment for something they are literally unable to do is to misunderstand the situation.

Again you don’t have any idea of this subject, or what they said. And as I see this, I’m not asking for your approval, more where anyone here except those admins and me, is ignorant of the facts.

So why politely don’t mind your own business? Because this isn’t, and again you don’t know anything about it, FOR THAT and only that reason you don’t have any matter here.

And for the other guy, Astral projections, let me check… You don’t know either and the others Don’t know either, so you don’t have any idea nor will have of what I’m talking about.

What I wrote was for a situational case with information about the “mistreat” and “bad behavior” not released. Was intended only for the admin, as they told me to post there, so if he can read the tickets and the incident I don’t have the necessity to inform forum warriors and wanna be about it.

Based on your behavior in this very thread I find it rather hard to “take your side” of the argument to be honest.
You do give of an aura of hostility.

ScOrpion.7256:

Again you don’t have any idea of this subject, or what they said. And as I see this, I’m not asking for your approval, more where anyone here except those admins and me, is ignorant of the facts.

So why politely don’t mind your own business? Because this isn’t, and again you don’t know anything about it, FOR THAT and only that reason you don’t have any matter here.

And for the other guy, Astral projections, let me check… You don’t know either and the others Don’t know either, so you don’t have any idea nor will have of what I’m talking about.

What I wrote was for a situational case with information about the “mistreat” and “bad behavior” not released. Was intended only for the admin, as they told me to post there, so if he can read the tickets and the incident I don’t have the necessity to inform forum warriors and wanna be about it.

If you don’t want the opinions of forum-goers, why are you posting on the forum? If you want to address customer service, this is not the appropriate venue. If your ticket needs further review, there is a thread for that. In fact, threads created solely to debate or complain about customer support decisions are against the forum rules.

ScOrpion.7256:

So why politely don’t mind your own business? Because this isn’t, and again you don’t know anything about it, FOR THAT and only that reason you don’t have any matter here.

You can’t post a topic in a public forum then expect that no one will comment on it. You posted in the “tickets for review” thread claiming that the CS agent was being hostile and sarcastic by thanking you for being patient, and for doing his job. This simply is not the case, and I seriously doubt that there is anything more to your issue than you choosing to interpret the response the wrong way.

You posted and gave the reasons why you felt that you got bad service
The reasons were
1) the agent said “thank you for patiently waiting”, which you felt was rude or sarcastic.
2) you didn’t get the item you wanted.

In an open forum where all can comment it is perfectly reasonable to post out that in English, thank you for patiently waiting, is neither rude nor sarcastic. And that the item you wanted, support was physically unable to supply to you.

ScOrpion.7256:

After many mistakes, bugs fixed and more, I do thank part of the staff doing their job.

But what if you find an Admin that is not doing his job, treats you Impolite and forget about your Petition for more than 1 year (even with proof that you deserve what you request).

What if that Admin that check your tickets or is in charge of this part, do his job badly? Or treat the consumer badly?

I see many tickets for in-game problems, But, ArenaNet as a company, why they don’t have like a supervisor or somebody that can check (objectively and in pro for the company) the good or bad work of their employees? .

I’m having problems with the rudeness, not polite, unsuccessful service with one of the admins in charge of my ticket. So where I should report this? Or the camaraderie of ArenaNet company is more important than the good treatment and respect for the users.

Hope to be in contact with one admin that shows interest in the people that supported them (and specially those who still pay real money in order to contribute).

From your other post, it seems like you deleted your Shattered Dragon Wing skin by accident, and Anet wouldn’t recover it for you. If this is true, then yes, Anet does not undo player mistakes.

Sorry for your loss. Please be more careful in the future.