Support slow work
Please post the ticket number in the sticky for tickets 3 days and older to get it looked at: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first.
Also make sure your friend checks his junk email folder. Sometimes the responses end up there.
He checked junk email folder, there no e-mail.
ArenaNet Communications Manager
Hello.
My friend lost password and tried to recover it. (request 255438)
Support does not answer 3 days.
He must stop submitting tickets immediately. We cannot and will not help him until he desists from flooding our support systems. After we can establish that he is the account owner — and we cannot do that now because agents are being required to close all his duplicate tickets — we will assist him.
He checked junk email folder, there no e-mail.
Oh yes, he is getting our replies. We simply need time to read his, and wade through the dozens of tickets that he appears to be submitting. He is being helped
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet