Support taking time off?

Support taking time off?

in Account & Technical Support

Posted by: randomfightfan.4091

randomfightfan.4091

It has been about a week since I’ve gotten a reply from support and today the 3 days or older thread didn’t get an update. Is the staff taking a break from all the built up cases from over the holidays or what’s up?

Check out my page for some good thiefisms :)
http://www.youtube.com/user/randomfightfan/videos?view=0&flow=grid

Support taking time off?

in Account & Technical Support

Posted by: Kraben.6759

Kraben.6759

Same with my HOM post issue, they matter what they can repair only, anything alse they ignore it.

Support taking time off?

in Account & Technical Support

Posted by: randomfightfan.4091

randomfightfan.4091

well ignore this post, seems only minutes after I posted this I finally got a response from support… sadly it was another auto generated message but it’s better than nothing. Asked me if I wanted my account restored despite me asking them multiple times for them to restore my account in the message and providing the latest date and time pre-incident :P.

Check out my page for some good thiefisms :)
http://www.youtube.com/user/randomfightfan/videos?view=0&flow=grid

Support taking time off?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

well ignore this post, seems only minutes after I posted this I finally got a response from support… sadly it was another auto generated message but it’s better than nothing. Asked me if I wanted my account restored despite me asking them multiple times for them to restore my account in the message and providing the latest date and time pre-incident :P.

Thanks for updating. I’m glad that you’re being helped. The letter that you got is sort of a formal “Do we have your permission” thing, and while the agent might have avoided it with your prior permission/request, I think he/she was just being conservative and getting your last “sign off” before restoring.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet