Support ticket unanswered
Responses can take up to 72 hours (3 days).
If you do not receive a response within that time frame you should post in the following thread with your ticket number.
The Burninator
Hence:
I would generally not be concerned, but due to the horrible customer service I received on my last ticket, I would like to escalate this current ticket. Please let me know via email or response from ticket if this is possible.
Hence:
I would generally not be concerned, but due to the horrible customer service I received on my last ticket, I would like to escalate this current ticket. Please let me know via email or response from ticket if this is possible.
Well I do not know if they will escalate the response to your ticket just because your other ones were responded to within 20 minutes or because you were unhappy with your previous level of service. As I said the window is 72 hours and that doesn’t necessarily change based on prior experience or current desires. If anything if you are requesting a faster response due to whatever reason you need to at least post your ticket number here.
The Burninator
How fast they get to you will depend on how busy they are. The time I contacted them it took a full day to get a response back from a real person. You just need to wait. They don’t want people to jump the line by coming to the forum and posting. This is more for people who haven’t received a response for several day, have a question on what to do or are appealing a decision.
ArenaNet Communications Manager
Generally I get an answer back within 20 minutes of a support ticket, it has now been 14 hours, and I have received nothing.
I would generally not be concerned, but due to the horrible customer service I received on my last ticket, I would like to escalate this current ticket. Please let me know via email or response from ticket if this is possible.
I’ll look into the auto-response system, but you should have received a confirmation that we received your ticket right away. Then, you await input from an agent.
Are you writing to ask why you were suspended? You used offensive language today, and your suspension will end on 25 July.
If you are asking for an immediate response to your appeal, the fact is you used offensive language but stated in your ticket that you expect to be reinstated because other people do it, too. The “everyone does it” excuse never flies. Your responsibility as a player is to abide by the rules and, if you are willing, to report those who breach the rules. The response to this is rather like what parents say, around the world: “I don’t care if everyone else is doing it, that’s no excuse to do it too.”
Please await a response from the team.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet