Guild Wars 2

On November 2 my account received a post infraction. I sent in a help ticket (121121-000175) to appeal this infraction because I do not understand what part of my post was in violation.

Since then I have been contacted by 4 different representatives.

The First one asked for my Account Name (I understand this is important).

The Second one asked for my Account Name again, plus my Serial Number for some odd reason.

The Third person said everything with my account was working correctly and to submit a screen shot of the Error. ( This is an appeal, not an Error )

The Fourth person told me I need to Clear my Internet Browser Cache (How would this help my appeal?)

Is there a way I can contact a supervisor or something to actually have them look at my help ticket. Three of the Four representatives were asking or suggesting things that have nothing to do with the appeal process. Any suggestions would be helpful. Thanks.

The infraction you received stated that you needed to email forums@arena.net to appeal it. Right in the infraction PM.

Putting in a support ticket only took away the support from the people who need it for the game.

BTW, it will take forever for any sort of response from that black hole of an email address and any response you do get will make even less sense than the infraction you received in the first place.

Best practice is to 100% ignore them. Nothing makes any rhyme or reason.

Kumu Honua.2751:

The infraction you received stated that you needed to email forums@arena.net to appeal it. Right in the infraction PM.

Putting in a support ticket only took away the support from the people who need it for the game.

I did submit the ticket to forums@arena.net for the appeal. They moved it to support.

Since it may have been moved to support on accident I sent a copy of the entire help ticket back to forums@arena.net and let the know it was an appeal issue.

That sounds about right for the forum moderators.

Just ignore your infraction entirely. They make no sense and unless you get a bunch more, or for more serious violations……just realize that the moderators on this forum are on LSD and make no sense whatsoever.

Seriously. You are only going to make things worse trying to make sense out of the senseless.