Guild Wars 2

To whom it may concern,

I would like to start off by saying that I am writing this on my friends account(Since they suspend forums too apparently). My real account display name is brobariann. The last time I logged out of my character was on January 16th at 1 AM. I found out my account was suspended around 10-11 PM on January 16th. I did not receive an e-mail for the reason so I submitted a ticket as soon as I found out about my suspension. The next day I receive an e-mail saying they escalated my ticket to payment but I still haven’t gotten a response yet.

A couple things, it is now 3 days later and I still do not have an updated response as to why I was suspended. Why am I being kept in the dark? I did some research and it said that players were being suspended for an offensive name and profanity. Well my display name, “Brobariann”, can hardly be thought of as offensive and I have only been able to play guild wars 2 for 2 days(maybe 8 hours) before I got suspended so I barely know how to use the message boards so I just don’t understand what happened. Anyways, I decided to try to stay calm and reminded myself that worst case scenario, I will at least be able to play my account after 3 days(72 hours). It has now been past the 72 hour suspension period and I still can’t log into my account and have not received any updated information on my ticket or account so I am starting to get extremely irritated. I then tried to post on the forum and ask for help but it turns out that I am suspended from the forums too!

So from my understanding, ArenaNet will suspend a player without telling them what they did wrong, suspend the account for an x amount of days without telling the player, not offer updates to what is happening AND suspend them from asking for help on the forums?? For a game that is so amazing why is customer service so terrible? I am not a fan of WOW, but at least they will offer help!

I am sorry if what I am saying is starting to sound angry but I am trying my best to stay as calm and understanding as possible. I have been a loyal guild wars member and fan for the last 10 years and have been waiting for this game since it was announced. I have spent hours convincing friends to play the game even without in-game rewards(4 before the incident) AND when I was suspended, I still convinced another friend to buy the game which makes it a total of 5 friends.

Can someone please look into my account or ticket and help. I feel so devastated right now. My ticket is 121217-000691 and the display name is brobariann. I feel like I have been wronged.

Hi Gaile,

I apologize if the post was lengthy but I wanted someone to understand where I was coming from. Secondly, the ticket I sent in was on January 16th, got a response on the 17th and updated my question on the 17th. It is now the 19th. Wouldn’t a ticket being posted on the 16th and now being the 19th constitute as being 3 days?

As for the reason, this pops up “our Guild Wars 2 Account has been suspended for an account issue. Please contact support for information”. Is this what you mean by the player is given a reason for suspension?

I am just trying to get some answers

P.S I’m sorry if my post seems sarcastic, it is not my intention. These are all honest questions.

Reason: Account Issue.

Meaning there is something wrong with the account. It could be a fraudulent code or credit card or similar. The issue is with your account (the details not the characters or any in-game feature). It seems detailed enough to pursue contact with support.

A ticket posted at the very end of the 16th would not hit 3 days until the very end of the 19th, just as an example of how a ticket might not be 3 days old yet.

Im in the same situation and ive found like 8 other people so far who also have the same story. This is completely out of control. Not only are they not helping us to regain access to our accounts but they wont even grant us the common courtesy of explaining the reason for the ban. You paid for this product and you deserve to have access as much as anyone else. I’m pulling out my hair because of how frustrating this situation is. I hate to say it but Arena net has worse support than EA. Atleast EA allowed me to talk to a real person on the phone and solved my account issue in under a day.

Mr White.4901:

Im in the same situation and ive found like 8 other people so far who also have the same story.

8 people out of hundreds of thousands of players worldwide. This doesn’t seem like a wide spread problem to me.

Smooth Penguin.5294:

Mr White.4901:

Im in the same situation and ive found like 8 other people so far who also have the same story.

8 people out of hundreds of thousands of players worldwide. This doesn’t seem like a wide spread problem to me.

Your reasoning is like saying only a few people die of rabies every year so it’s not a problem. I guess it only becomes a problem when it affects you? In that case, I hope it happens to you so you can feel the frustration and lack of help from ArenaNet. Imagine not being able to post on these forums (except through a friend) and when you send in tickets you don’t get helped.

Eosin.2078:

Smooth Penguin.5294:

Mr White.4901:

Im in the same situation and ive found like 8 other people so far who also have the same story.

8 people out of hundreds of thousands of players worldwide. This doesn’t seem like a wide spread problem to me.

Your reasoning is like saying only a few people die of rabies every year so it’s not a problem. I guess it only becomes a problem when it affects you? In that case, I hope it happens to you so you can feel the frustration and lack of help from ArenaNet. Imagine not being able to post on these forums (except through a friend) and when you send in tickets you don’t get helped.

My friend’s sister was hacked, and it took Anet all of 30 minutes to get her back in game. Plus there’s the account restorations now. Even if someone were to get into my account, I have full confidence in Anet to help me.

As for myself, I deleted my character on day one, and lost my Deluxe items. Anet got those back for me after I filed a Support ticket.

As long as you answer their questions, and provide as much detail as possible, there’s no need for worry. It’s when you start filing tickets for stuff like “other guy scammed me” or “I deleted my items by mistake” that cause your ticket get /facepalmed

This same thing happened to me, I was suspended for 3 days yet I was never given evidence of what I did wrong so therefore I assume I did nothing wrong and I was suspended for no reason whatsoever. I did not expect this kind of un-professionalism from Arenanet. This is possibly the worst enforcement team I have ever seen in my history of gaming (and that’s saying ALOT). I am STILL waiting on evidence as to why I was suspended yet I am getting NOTHING. How professional of Arenanet.. Don’t ban someone in the first place if you can’t show proof. If there’s no evidence there’s no crime.

I find this interesting they assist hacked people, and so forth but not new customers who’s cards don’t pass “Fraud Prevention Methods.” Explain to me this. I call:

1-800-869-3557 or 1-800-TO-WELLS (Wells Fargo) and follow the prompts to get a CSR on the phone. She waits with me while I’m in-game after I explain how I can’t buy gems and attempted to do so twice. I try a third time (Mind you this was 3-4 days ago) and says she did not see it hit my account and says it’s the vendor. Says not a thing is wrong with my card and I should contact the vendor. Now, keeping that in mind, two days ago (three tomorrow or in 2.5 hours) I was suspended and refunded because of these “Fraud Prevention Measures”

So, moving to today, I go to Amazon….buy the game….link it to my account….still suspended….

????

And somehow it’s 3502 and not 3501.