Guild Wars 2

Hello! About 12 hours ago I was suspended for 72 hours for an unacceptable name.

I’ve submitted a ticket to support, but after doing some research I’ve found some information that makes me want to understand the suspension policies and question my own suspension.

I do not want to copy/paste my support ticket here, simply that my account received a 72-hour suspension at about 6PM on September 8th, 2013, PST for an unacceptable name.

After reading the forums a lot (by the way, this is my first forum post, yay!) I want to copy/paste some website links here regarding other situations of suspension and/or use of unacceptable character names where the person in question received no suspension or they received a warning or specific reason why the were suspended (specific name, reason, etc.).

https://forum-en.gw2archive.eu/forum/support/account/Unacceptable-name

https://forum-en.gw2archive.eu/forum/support/account/72-hour-ban-for-name-without-warning

https://forum-en.gw2archive.eu/forum/support/account/Account-suspended-with-no-warning

I also want to mention that I have noticed that you are not supposed to submit a ticket then post on the forums-- but I considered these two issue separate: having an unacceptable name and finding information regarding the actual policies and treatment for suspension-> unacceptable name usage.

Thanks,
Emerson

You’re only supposed to get the 72 hour suspension if you’ve already had a name violation, so if you have not previously had this issue you’re right to submit a ticket. You are supposed to be able to log back in the first time immediately after renaming the offending character – and you should get a notice on the character in question saying it needs to be renamed when you try to log in with it.

Wow that was an awkward sentence, I need more coffee.

Most people suspended for an inappropriate name know exactly why. There have occasionally been names blocked in error, or names that were genuinely confusing. If you really don’t know, support can help you.

bluestocking.6148:

You’re only supposed to get the 72 hour suspension if you’ve already had a name violation, so if you have not previously had this issue you’re right to submit a ticket. You are supposed to be able to log back in the first time immediately after renaming the offending character – and you should get a notice on the character in question saying it needs to be renamed when you try to log in with it.

Wow that was an awkward sentence, I need more coffee.

Most people suspended for an inappropriate name know exactly why. There have occasionally been names blocked in error, or names that were genuinely confusing. If you really don’t know, support can help you.

Sorry, in all of my reading on the forums I forgot to mention one of the defining parts:

I have NEVER had to change my name or received a previous warning, suspension, or any sort of intervention from the GW2 staff or support regarding an unacceptable act, name, or purchase.

EDIT: Although I have been known to have a bad memory, so if a GW2 staff member can help me recall that’d be appreciated. Regardless, this is my first time suspended or being asked to change my name in GW2.

There are two several things going on.
The policy is that a FIRST time offender gets a free name change. the account is blocked till the name is changed, but no longer. If this happens again the account is banned for atleasdt 72 hours. It is possible in some cases to go directly to a 72 hour ban. This is done by really bad breaches of the naming policy. So it could be that your offense was so bad that the GM decided to skip the first warning and go straight to 72 hours ban.

But!. The message of your suspension is not very clear. Have you actually tried after the first time to log in again?? If my information is correct the message is saying 72 hours, but a few hours after you saw the message for the first time you can click through to the name change window.

Last thing that can be happening is that the GM clicked the wrong button. so made a mistake.

In any case, if you can’t change your name right name and login, all you can do is wait for an answer from support.

I’m really waiting for a GM to review this post. I appreciate any advice you all can give me, but of course all we can do is speculate rather than give solid information.

Regardless, what happened was:

I was kicked off the game (no warning message, no mention of which character, why I was kicked, or when I’d be back on). I immediately tried to log back in, and saw a “Your GW2 account has been suspended for use an unacceptable name … Access will be restored in approximately 72 hour(s).”

It’s been almost 24 hours later and the message is still there: blocking me from entering the game and changing my name.

And again, this has never happened before and I have never received any disciplinary action from any member of the GW2 staff.

Emkorora.8217:

I’m really waiting for a GM to review this post. I appreciate any advice you all can give me, but of course all we can do is speculate rather than give solid information.

Regardless, what happened was:

I was kicked off the game (no warning message, no mention of which character, why I was kicked, or when I’d be back on). I immediately tried to log back in, and saw a “Your GW2 account has been suspended for use an unacceptable name … Access will be restored in approximately 72 hour(s).”

It’s been almost 24 hours later and the message is still there: blocking me from entering the game and changing my name.

And again, this has never happened before and I have never received any disciplinary action from any member of the GW2 staff.

If you have not yet, you should submit a ticket to Customer Support. This is, most likely, the response you will get from anyone seeing your post. That will be the quickest way to get answers. Good luck. =)

Inculpatus cedo.9234:

Emkorora.8217:

I’m really waiting for a GM to review this post. I appreciate any advice you all can give me, but of course all we can do is speculate rather than give solid information.

Regardless, what happened was:

I was kicked off the game (no warning message, no mention of which character, why I was kicked, or when I’d be back on). I immediately tried to log back in, and saw a “Your GW2 account has been suspended for use an unacceptable name … Access will be restored in approximately 72 hour(s).”

It’s been almost 24 hours later and the message is still there: blocking me from entering the game and changing my name.

And again, this has never happened before and I have never received any disciplinary action from any member of the GW2 staff.

If you have not yet, you should submit a ticket to Customer Support. This is, most likely, the response you will get from anyone seeing your post. That will be the quickest way to get answers. Good luck. =)

Already done. This post on the forums was done solely for the purpose of addressing the separate issue. Unless I receive evidence otherwise, I have no memory nor reason to believe I have been given the “first-chance grace” as other people have, nor have I received any explanation of why I am suspended for 72 hours rather than given a “first-chance grace.”

So, in essence, I am trying to get a speedy reply from an official GW2 representative to address this situation, since, at face-value and with the only information I have been allowed, since I am suspended for 3 days when the links I have provided say I should not have been at all.

In my extensive experience, too, the support staff take 1-2 days to reply to tickets, regardless of their nature. If I was wrongfully suspended I, for obvious reasons, want it to be remedied immediately.

NOTE: This is not debating the issue of the ticket, which was inquiries as to the unacceptable name, this is to find information regarding the suspension policies at the GW2 staff, as opposed to the ones shown in the links, and why (or why not) they have (or have not) been applied here.

I appreciate the input and advice, however. I’ve double-checked what the message says when I attempt to log in, to confirm what BlueStocking said, I’ve contemplated what Mercury had to say about why I may have received a 72-hour ban instead of a “first-chance grace” and I, as you suggested, submitted a ticket.

Thanks for all the input! I appreciate it.

ok, a ticket is the thing to do. A post here won’t speed up the process, even if you would post the 12 digit ticket number (which would be needed for support to find the ticket).

My personal experience is that support replies within several hours (6-10) unless it is complicated. But you are right, they tasked themselves to answer within 72 hours so that’s what it can take.

Kinda funny since I’ve ran into people named in spanish which translates to men’s body parts the forums censors; and no one said anything to them. What on earth did you name yourself that made them flip out?

Curiosity is a virtue, but it does kills cats (and kittens). I think the OP decided not to post it cause it happens often that it results in vivid discussions here. I personally respect the OP’s wish to separate his question to support as for why it is offended, from the questions bout the policy and how to handle things. So please keep this kitten alive

Curiosity killed the cat, but satisfaction brought him back. :P
Thankfully 72 hours is just a couple days. Some of my other MMOs would ban you for a number of hours, and which you totaled it up, it was about 17 years.
Good Luck getting an answer ^^