Guild Wars 2

I saw some hall of monuments gear that I wanted. I figured I would download GW1, purchase Eye of the North and see about unlocking some stuff for use in GW2.

The problem is that I got the error code 045. Told me to contact support. Live chat is only open on Fridays. Awesome…

In the event that I can’t recover my old account is there a way to link a new GW1 account to my GW2 account?

Edit I guess I should add that I haven’t played Guild Wars 1 since shortly after factions was released. To my knowledge my account has been in good standing.

Where do I submit a ticket? The GW1 support page or is there a GW2 support page. I’m kinda lost here, which is why I was hoping I could just call someone or do a live chat.

I submitted a ticket to GW2 support eventhough I guess this is a GW1 issue? Anyway, my support ticket code is: 121005-000007

It’s all taken care of. Thank you.

I have a similar problem, I have GW1 and at least one of the expansions but only played it for a few weeks back in whatever year it came out.

When I tried to log in to it a few months ago I got “this account permanently disabled”. I sent message after message for weeks to NCSoft asking for information and never even got a reply.

I’d also like to connect my GW2 account to my GW1 and see if I can get some Hall of Monuments items. But I’m really concerned if it got hacked, I wouldn’t want to risk attaching it to my new GW2 account.

LeCreaux.3087:

I have a similar problem, I have GW1 and at least one of the expansions but only played it for a few weeks back in whatever year it came out.

When I tried to log in to it a few months ago I got “this account permanently disabled”. I sent message after message for weeks to NCSoft asking for information and never even got a reply.

I’d also like to connect my GW2 account to my GW1 and see if I can get some Hall of Monuments items. But I’m really concerned if it got hacked, I wouldn’t want to risk attaching it to my new GW2 account.

you should of got an Automated response saying your ticket is submitted, then they give u a ticket number…if you have that ticket number,, please post it for the Mods to be able to see what’s going on with your ticket.

VanderBeltLegacy.4736:

LeCreaux.3087:

I have a similar problem, I have GW1 and at least one of the expansions but only played it for a few weeks back in whatever year it came out.

When I tried to log in to it a few months ago I got “this account permanently disabled”. I sent message after message for weeks to NCSoft asking for information and never even got a reply.

I’d also like to connect my GW2 account to my GW1 and see if I can get some Hall of Monuments items. But I’m really concerned if it got hacked, I wouldn’t want to risk attaching it to my new GW2 account.

you should of got an Automated response saying your ticket is submitted, then they give u a ticket number…if you have that ticket number,, please post it for the Mods to be able to see what’s going on with your ticket.

I would if they gave me one, but I got zero response. After about a month of sending emails to their support address I gave up on them. In fact I wasn’t even going to play GW2 until they at least responded to my GW1 support emails. The only reason I ended up playing is my daughter bought the game for me and asked me to play.

I had bought GW1+expansions for my 3 kids when they were still school age (4 sets all together). They’re all adults now, but when they were kids we used to run around in a perfect group. I think my account is the only one of the 4 that got “permanently disabled” for whatever reason. I can only assume it got hacked at some point.

GaileGray.9587:

LeCreaux — I’d really like to help you. Do you have any of the ticket numbers, so I can look this up? Alternately, could you PM me your log-in name? (That would be an email address.)

Sure, I’ll look in my email archives and send you the login name. I never did get any response to any support requests. Once GW2 came out I gave up trying.

LeCreaux.3087:

GaileGray.9587:

LeCreaux — I’d really like to help you. Do you have any of the ticket numbers, so I can look this up? Alternately, could you PM me your log-in name? (That would be an email address.)

Sure, I’ll look in my email archives and send you the login name. I never did get any response to any support requests. Once GW2 came out I gave up trying.

Sent, it’s in your PMs.