Sadly the most answer you might get in the forums is simply, “wait it out” since it’s not like you’re gonna be giving out personal/log-in information in here which you shouldn’t. They mentioned that hotmail/live/etc-of-that-sort has some sort of funny shenanigans about not receiving the activation e-mail properly. Some people have tried logging in w/ their linked GW1 account, you can try to see if that works. I too can’t log in and when I tried reactivating the serial code it says that it’s used.
I got it working. Since it never got the activation email here is what I did:
1. created a new gmail account
2. Went to gw2 website to register a new account.
3. Put in Serial number and my email address I just created.
4. Got activation email and activated and was able to log in.
Hmm… according to your ticket ( 120905 ) it looks like it was submitted today. All you can do for now is to wait out.
Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!
I got it working. Since it never got the activation email here is what I did:
1. created a new gmail account
2. Went to gw2 website to register a new account.
3. Put in Serial number and my email address I just created.
4. Got activation email and activated and was able to log in.
It means that your serial code was not previously registered to begin with. XD
If it was, you wouldn’t be able to associate that serial code under a new email.
[ Roxy | Engineer | Sea of Sorrows ]
[ Escha Malier | Ranger | Sea of Sorrows ]
How fortunate you are… I wish I could do the same but I can’t since I already bought 3 additional character slots & pre-made characters to which their names cannot be reused (also the customization) – I would’ve not cared (well actually I would kind of) even if the progress is lost but the additional cost of slots & the names (pretty awesome names) is what I can’t leave behind.
