Guild Wars 2

billyfortenbury.4873:

I submitted a ticket Saturday because I got an error message saying “We have detected your account may have been accessed by an unauthorized individual”. I got a request for more information late Sunday. I responded immediately, and then waited another entire day until late Monday before getting a response saying my account had reactivated. I then tried to log in and got the same error.

This is unacceptable for support. If you say the issue has been fixed and you can log back in, it should be fixed. So what do I do now? Submit a response saying it hasn’t been fixed and wait another entire day to be told its fixed only to find out it isn’t?

Yes, you should update your ticket and they will help you. If you provide your 12-digit ticket number, I can route it for assistance.