Guild Wars 2

my mail address with which I created the account is not entered for some time … Now I find myself struggling between hackers who stole the account and against the policy of Anet too rigid. I only get back there as I lost the account and my money. I am very unhappy with this situation, especially as I do not like Anet has behaved in respect of a client who has entrusted to her spending money and time. I did not use malicious programs that go against the game but it was some hacker. so I ask you a second chance since I was very unlucky in this situation. if they shall recover my account be contributing to the growth of Anet and not to destruction as he wanted to do the ahcker. please restore my account thanks.

Although I am happy that my account was restored swiftly this doesn’t seem to be the case with some of the other players who posted on reddit regarding the Metrica JP bug.

These guys shouldn’t wait 1 more second if proved that they were wrongfully banned. It is already 1 week since the incident.

Please recheck: 130626-000469 .

PS

I am not sure about the rest of the accounts, I know Chris was looking into the following: 130609-001367, 130615-001922, 130626-000025, 130626-000469, 130626-001168, 130626-002870, 130625-003033.

I don’t know any of these guys personally, but I know what they are feeling, please provide a decision regarding their status as soon as possible.

Thank you.

In response to my ticket #130626-001168.

I have to ask what did I do wrong? I did not get banned until after logging off from the Metrica Province JP. So something happened that night. As far as third party programs on my computer there are none. I play RIFT, TERA, and Aion still all the time and funny they have not banned me for third party software. It would be helpful to know what I did wrong so I can correct the action. But all I get are generic replies. I guess at this point I will not be allowed to play GW2 again, which is fine but I would like to know what I did wrong.

I was a long time fan and supporter of the game, I had the GWAMM title from GW1 that I worked hard for and would never have jeopardized messing up my GW2 account. Anyways, I love your game, just wish I knew what I did.

This is my second account. I decided to come back after some absence to make an appeal. The ticket that I had my friend posted for me (130531-001982) is still remain unanswered in this thread and was closed in the support after inactivity, which I assume the support think is resolved.

My case has nothing to do with Metrica JP, but tampering and modifying the game? That’s a very vague reply that to this day I still have zero idea what it could be about.

Cheers

As I just wrote in another thrat, we have the same problem as a few other people here.

My son’s account got banned and we have no idea what went wrong.

Only the templated-replies from A-Net like ‘complete confidence in our detection’ and ‘confidence in our conclusion’.

As kalvin we played GW1 already a couple of years, bought GW2 during beta and we would never jeopardize messing up our GW2 accounts.

This is on behalf of one of my longtime friends. [Ticket number 130614-002358]

He was supposedly banned for 3rd party programs, although I believe his assertion that he was not guilty of this. I was the one who convinced him to buy the game in December. He didn’t play often, and when he did it was usually with me.

A month or two after he bought the game, his gmail, gw2, and other gaming accounts were compromised. Upon recovering his email, there was a 2-factor authentication email from ArenaNet for a location in China in the inbox.

I can’t say for certain that whoever attacked his account is what set off your alarms, but I know my friend wasn’t using a bot.

Please double check your data, thanks.

I’m posting for my friend who can not log in at this time.

My friend purchased the game through a brick and mortar store, but has since discarded the box (and CD key along with it). After a break from GW2 he’s coming back, but can’t remember his password and is unable to reset it due to it requiring the CD key which he no longer has.

He has submitted a ticket 3+ days ago but has had no response. Ticket #130705-000102.

Thank you.

Ticket #130701-001031. They updated the ticket and moved it to a new team on 7/1/13 but I have never received a response from it.

Gaile Gray.6028:

Aigisthos.3059:

Ticket #130701-001031. They updated the ticket and moved it to a new team on 7/1/13 but I have never received a response from it.

It has two responses just today. Can you please let me know if you do not see them? Check your Junk Mail and Spam filters, if you’re reading via email. Sometimes they get filtered.

Gaile, they responded after I posted in this thread.

I recently purchased 800 gems from the store around the beginning of last week; Last Sunday to be exact 07/07/2013. Order Number: 33368392. Since then I have not received any of the items I purchased and my gems are gone, but I did receive an email confirmation of my gem purchase. SO, two ticket submissions for help later, here I am looking for answers. While on my Engineer(Jeigh in-game)standing in the pvp lobby, I purchased a (1)Total Makeover Kit, 1(set of 5) Rich Dragon Coffer(s), and (1)Trading Post Express. I’d like my items, if anything at least my gems returned? Please help if you can, thanks!

Screenshot link →http://i40.tinypic.com/b682mf.png

Jeigh.8637:

I recently purchased 800 gems from the store around the beginning of last week; Last Sunday to be exact 07/07/2013. Order Number: 33368392. Since then I have not received any of the items I purchased and my gems are gone, but I did receive an email confirmation of my gem purchase. SO, two ticket submissions for help later, here I am looking for answers. While on my Engineer(Jeigh in-game)standing in the pvp lobby, I purchased a (1)Total Makeover Kit, 1(set of 5) Rich Dragon Coffer(s), and (1)Trading Post Express. I’d like my items, if anything at least my gems returned? Please help if you can, thanks!

Screenshot link ->http://i40.tinypic.com/b682mf.png

Have you tried deleting most, if not all, your in-game mail? A full mailbox is the number one reason for delayed deliveries. (The counter is somewhat bugged.) Good luck. =)

Hello. My friend was out of the country for 3 weeks and when he returned and tried to log into GW2, he discovered that his account has been banned. Before he went away, his account was hacked, but he was able to gain back control with anet’s help, but now he has been banned even though he did not do anything malicious. One theory that we have is that his previous hacker went against the terms and conditions, but his banning was delayed. He really did not do anything wrong and i just want to play with him again.
Username: Firepandas
Ticket # : 130709-000067
Reddit post: http://www.reddit.com/r/Guildwars2/comments/1i0wqu/my_account_was_hacked_resulting_in_a_permaban/

please help! thank you!

Inculpatus cedo.9234:

Jeigh.8637:

I recently purchased 800 gems from the store around the beginning of last week; Last Sunday to be exact 07/07/2013. Order Number: 33368392. Since then I have not received any of the items I purchased and my gems are gone, but I did receive an email confirmation of my gem purchase. SO, two ticket submissions for help later, here I am looking for answers. While on my Engineer(Jeigh in-game)standing in the pvp lobby, I purchased a (1)Total Makeover Kit, 1(set of 5) Rich Dragon Coffer(s), and (1)Trading Post Express. I’d like my items, if anything at least my gems returned? Please help if you can, thanks!

Screenshot link ->http://i40.tinypic.com/b682mf.png

Have you tried deleting most, if not all, your in-game mail? A full mailbox is the number one reason for delayed deliveries. (The counter is somewhat bugged.) Good luck. =)

Oh my goodness! You were 100% right! My mailbox was just bursting at the seams is all. hahahha Thanks so much!

#130705-000302 It has been more than 3 days. I used a hoard of karma items, along with the usual Karma Booster (50%), Ice Cream (5%), and Karma Banner (5%) to boost it. None of the boosts were applied, though they showed up above my utility skills. I have a screen shot (already submitted). Missed out on 125k karma. Would very much like this karma added to the appropriate character: Maniac Magee. Thankyou for a wonderful game, and for your time.

Please, re-check 130712-001670. Sending me an e-mail to reset my password is not a solution to my request.

Ticket # 130705-000728 still haven’t heard anything for more than 3 business days.

Please review the punishment for the issue in ticket #130718-001933 which was closed without response and the subsequent ticket # 130720-001011 which was marked as duplicate.

I am resorting to an appeal because account admin team is keen on keeping my account terminated.one month repudiation of account access is a proportionate punishment for an account which has seven thousand achievements and more than seventeen hundred hours invested in it.
All i am saying is that ‘a review of violation history’ and ‘punishment at hand’ be reviewed for the said matter because i have already suffered one month of suspension. A clear cut ‘no reply policy’ is not the answer. A more skeptical approach to the issue will be much appreciated.

False Auto Banned ticket number 130711-000509

dmo23456@gmail.com log in name

My friend is not able to login to this website any longer because his account is blocked. So I will be posting on this forum for his account. His ticket has been marked duplicate with all of his previous tickets closed. Can someone please respond to his ticket number. “130711-000509” Every new ticket he creates is automatically posted as a duplicate, thus none of them are being answered.

Thank you

Hello Gaile,

could you have a look at 130719-000281?
All I want is to get my Dusk back cause I’ve been working hard for my legendary. I never had any restorations, and my account is fairly old now. I don’t know what to do as I don’t think I can play right now? Anything I do now will be reversed after a restoration right?.
Please help

Gaile Gray.6028:

Update: 22 July 2013
130709-000067 This account was not compromised and was involved in cheating. It will remain closed.

Hello Gaile. I believe you are mistaken as this account has previously been hacked and the true owner of this account has never been involved in cheating. Here are 3 support tickets that show that he has been hacked.
1. 130416-000235
2. 130416-000604
3. 130426-001779
He was not even in the country at the time that he got banned. Please look into this more. Thanks in advance.

130711-000509 was not responded to correctly Gail, in fact it was automatically closed because some one else made an error from the previous tickets.

Thank you

As requested Gaile here is my cousins older ticket number:

130720-000751

Edit: My cousin thought more info should be provided. The problem he’s having is that his roommate scammed some guy, but his account was banned for it and not his roommates.

Edit2: Support has now closed his ticket with no responses. He feels if they were to review his account and look into the mail history and his inventory logs that his account would be cleared.

Natedeegreat.1390:

As requested Gaile here is my cousins older ticket number:

130720-000751

Edit: My cousin thought more info should be provided. The problem he’s having is that his roommate scammed some guy, but his account was banned for it and not his roommates.

Edit2: Support has now closed his ticket with no responses. He feels if they were to review his account and look into the mail history and his inventory logs that his account would be cleared.

Here is the ticket number for my ticket with this problem as well #130725-001590

Ticket # 130721-002128. I have been responded to and the steps provided did not fix my problem. ticket created 4 days ago

Edit: Situation resolved.

Gaile Gray.6028:

130719-000281 We cannot replace the item that you mailed to another player. In the future, please use the Trading Post for all transactions.

Hello again,

Senior GM Rasta replied to the ticket, but ever since then it has been silent again. Is it supposed to take this long? I haven’t been able to play for a week almost.

130728-000191
I am still unable to join ANY dungeons or instances. I have tried reinstalling windows and re-downloading the game.

Gaile Gray.6028:

Update: 22 July 2013
130711-000509 Declined: As has been explained in many tickets you’ve submitted, the account will remain closed. Please do not submit additional tickets.

Gail, can you have someone please go over this ticket again? I would really appriciate if someone with a fresh set of eyes went of this ticket. Also, is there any other way to dispute a ticket?

Thank you

#130711-000509

I’m posting on behalf of my younger brother his account has been bugged/glitched and he can’t seem to login. It’s been 3days and still no response from you guys.

Ticket number is 130728-000130

hi Gaile, i would like to figure out something. my account was hacked. he change me posswords of my account and email which make me not able to find my account back. my ticket was 130728-000943. i asked to change me account. thank you very much for doing that to make the account to the real holder. what make me feel sorry is that my character got nothing on it even a cloth when i back to the game. kitten hacker. when i ask to restore my items, you said it was unauthorised accessed in and rejected to do it. i really feel ridiculous. now that you have admitted that i am the account holder, and change my account to the new one. why cant you restore my items? do you think i direct it myself? i dont really care about the worthless items. i just want to get my rights. i dont like to be rejected. thanks

Hi!
I purchased Bank Tab Expansion but in my Account Bank i didnt notice the expansion. What’s wrong with this?

I refuse to give up my brother’s account he has worked hard for everything he has and has never shared or sold his account with anybody. He is the one and only sole owner to the account. Can you show me the this fake evidence that you guys have used to wrongly accuse my brother of doing such things? How can he help prove that he has been the only person to access his account?

The Ticket No. 130718-002180.

Elendear.9281:

Hi!
I purchased Bank Tab Expansion but in my Account Bank i didnt notice the expansion. What’s wrong with this?

Did you check your email? If you don’t see it there then delete old email. There is a 10 mail limit.

scuk.3751:
“31 July I was killing mobs in SouthSun. I have disconnected a lot because of my router, which is bad. I disconnected one more time and the gw2 process crashed. I relogged to the game and got the “You account is blocked for using bot software…” message. I wrote the ticket ?130731-000792. Technical support told me me that i was banned “for using an illegal third-party program”.
I have a Logitech G13 keyboard and a a4tech x7 mouse with software downloaded from an official website. And i do have installed software for streaming purposes: Xsplit, Dxtory, Open Broadcast Software with licenses bought where necessary. Maybe something from this list caused my account to get banned?
I played them account since CBT, i have 3 chars 80 lvl, and i pay gem from my credit cart many times. My friend say me, what this location – most popular place for using bot. I think my account has been banned in error, during the “cleansing”.
I kindly ask you to review this ticked and take into account what is written above. Thanks."

Ticket: 130802-000812
Still waiting on a reply/review for account code issue from a Senior Member.

I am posting for my friend. It has been more than 3 days since he submitted a ticket for his account and still has not received a reply from ArenaNet Support. His account was hacked and he is trying to get it back. His reference number is 130806-002194. His account I.D. is jedipolitics.1475

Can someone please help my friend and fix his account for him so we can play together.

3 days have past now without any replies. Here is my ticket number 130805-001971 i assume that i have been hacked then the hacker must have gotten my account terminated somehow since i didnt even play since a while back. Im trying to get my account back but without any replies from the support staff i have no clue what to do.

hi there a friend of mine got banned dunno why… we notest he was in game doing some thing. but wasent him so we reported as scam cuz ANET dont have a option for acount thief!!.. so now he got banned i have to make a post cuz he was banned from foruns too.. so he cant even defend him self!!… what can i do to help him!? and has passed one week now and still no awnser.. :S
btw i just copy past this to this thread as some nice ppl told me too tyvm btw guys,
another thing is they dont reply to my friend for about.. 1 week now usualy takes 3 days.. hope u check this Anet.
Reference: 130807-000073

Guild mates account was hacked 4 days ago now and he has still not recieved any reply ticket number is 130808-001812.

My trading post do not send my itens or currency to the pickup tab or any other if i either buy, sell or remove listings. Unable to use the Trading Post feature since august 8th. Lots of itens and currency were lost in this hiccup.

Ticket created on august 8th, last update from a representative on the 10th. Reference # is 130809-001032

Hello. I am posting this on my friend’s behalf.
He was hacked and created a ticket on 8/7/13, awaiting a response.
Here is his ticket number: 130807-001101
Thank you.

I submitted a ticket several days ago (don’t have the ticket number, unfortunately), to check the status of my wife’s GW2 account. It was activated on 4/24/2012, but has not been used since early on. Now she wants to play, but the login info I wrote down in my password document is not working (perhaps it expired due to inactivity?) I have the activation email from 4/24 with the user ID (don’t want to post it in open forum just in case). What should I do? Please contact me for additional details – thanks so much!

Posting on behalf of a friend.
His ticket number is 130812-001305.

He says that at last notice, the ticket was being transferred to the accounts team to reset the password, but it’s been two days since and they have yet to provide any updates for what seems like a simple password reset.