Guild Wars 2

Incident: 121024-001501
Okey boyz, i’m wait more then 3 days… CAN I GET HELP FROM SUPPORT’S? It’s a funny ban for nothing… I lost all my holiday days and 60$, are you serious? I’m sorry for rage, but it’s unfair… you have shortage of workers? I’m just want to play in GW2, i’m love it.

I don’t play in GW2 about three days. After that, I log in game and have a error account. Error code : 45:6:3:2114.

Can anyone help me?Communication is very bad with players. How you can write “someone will contact with you as soon as possible”. It’s possible value minimum 3 days… and i still don’t have answer… I waste my money for nothing? I hope you can help me, supports.

Dear Sir/Madam

My account was suspended on the 22nd. I was pveing and was surprised to be suddenly kicked off the game. No GM spoke to me, I didn’t receive any ingame email, and I didn’t receive an email to the email address linked to my account.

It is now the 28th here, it has been 6 days and I have not received any email to my real email account, and a support ticket that I put up on the 22nd has been removed from the website.

This is the worst example of customer service I have ever seen from any game. Why was my support ticket removed without me getting some sort of communication about it?

Why have 6 days gone by without me knowing what the account was suspended for? your own rules state that suspensions start from a brief period and grow in length.

This would be my first suspension and I am not sure what you think but 6 days is NOT brief.

What is going on here? This is highly unprofessional. Please respond soon I have been off the game since the 22nd and at the rate this is going I am going to miss the Halloween event.

I am extremely disappointed by the service I have received.

My support ticket number is: 121022-002240

What does in the queue even mean, there’s no average time for resolving the issues given and there a different types of issues that have come up. I don’t see why they can’t simply revert the bans and then actually compile evidence/information with which to conduct proper bans on the right people.

One thing that “supposedly” helps is to post your support ticket number. I have yet to see any proof that that makes any difference, since after 6 days I have yet to get any response. But that is one of ArenaNet’s byzantine processes that they tout will help us to obtain a resolution (some time in the far future after our grandchildren have died from old age).

121021-001711

I have checked again. The support ticket is still there.

However it is still 6 days without any communication about my case. Please respond ASAP and let me know whats going on.

Post the ticket number in this thread. That may help you get a response. I haven’t seen any proof that it makes any difference, but it can’t hurt.

Grim West.3194:

One thing that “supposedly” helps is to post your support ticket number. I have yet to see any proof that that makes any difference, since after 6 days I have yet to get any response. But that is one of ArenaNet’s byzantine processes that they tout will help us to obtain a resolution (some time in the far future after our grandchildren have died from old age).

121021-001711

Thank you very much Grim. West I really appreciate the information. I did not know about the claim that your support ticket helps to speed up resolution.

Not that it would matter to anyway, I think 6 days without communication of any sort and without responding to my ticket is highly irresponsible. Whoever is the support manager should be given a stern talking to. Talk about Byzantine, this is the first major game of this type, since you cannot call it an MMO, that I have had to google to find out how to reach them. I didn’t even know about the existence of the forum until just before this post. Their website is very pretty but it is NOT FUNCTIONAL. A company website for a major game like this should make the website data as accessible to the customers as possible. Not to use small fonts for things as important as in game forums and to have the support link page buried under another page.

Why so much hassle for such basic stuff? I wonder if my acerbic tone will get me in trouble and cause me to have another 6 days added to my suspension without communication but at this point I really do not care. I cannot believe they made contacting them so obtuse and the security so poor that apparently many people are getting account hacked. What is this kindergarden? This is not Anet’s first game.

It boggles my mind that a firm of this size does not even offer telephone support. Siskel and Ebert give 2 thumbs down.

Thanks for the kind words and solidarity Grim West, I think your communication to me has been the only bright spot in my experience with GW2 and its staff.

Incident: 121022-000250

I opened this ticket on Monday, October 21st stating how I was wrongfully terminated for selling gold and items. I received a reply on Tuesday, October 22nd asking me for more information. I submitted that information on the same day. It is now the 27th, and I have not received another reply. I am still not able to play the game. Can someone please look into my issue? Let me know if there is any more information that I need to supply.

Thank you.

Same thing here Orwyn!

Only difference is that I got an email ask for obvious data like my account email address (same email which I was communicating with them…)

Thing is, even after I confirm the data, there is no response… I keep asking more info, at least some explanation about the ban but is just “suspended account”

Worst than the ban is the lack of communication, it´s just ban first ask later… maybe.

If someone read this, I want my account back!

Incident: 121026-002248

GREAT. Now im realy raging im missing the “One time suprise” because i was WRONGFULLY banned after 4 days still no reply not even a single " we need more information" it makes me feel like arenanet did this to lose some players because thier servers were full. If i get unbanned maybe you should do a re-run of those events i almost missed the ENTIRY event because of this i prbly will miss all of it.

Ok, it’s officially over the 72 hour mark for me. Banned for selling gold. I’m sure you guys are super busy, but would be great to bust this lockout to pieces. Let’s show the NHL how to do it.

Reference # 121024-003346

#121018-001631

Seems like ANet has been enjoying the festivities and had forgotten to check my almost- 10-day ticket. Would love to get a reply soon. Cheers.

I have not hear back from someone in after saying hes routing my ticket somewhere else in 4 days. Been working on the problem for more than a week now.

Case #: 121022-002902

Please help.. I REALLY want to play again…

I was suspended on 22 oct 2012. Got a reply from support and say Account Blocked due to Payment Fraud, so i went and bought a new serial code and added it to my account, but it is still suspended. It has been more than 24 hours.. May I have some help here?

ticket number #121027-000349

Thank you.

Ticket # 121023-003231

My account was blocked on October 23rd for gold selling. I submitted a ticket and still heard nothing, still can’t log in. I would really like this resolved. I was wrongfully accused. As a matter of a fact, it was shortly after I got my account restored from a hacker and I reported some suspicious mail. So much for helping you guys out huh?? I’m the one that gets banned. Then, the only response I do get was to tell me I had a duplicate ticket..so glad you on top of that!! If I can’t play anymore I’d like my $60 back because I probably won’t even play again since this seems like a recurring problem and with the lack of communication, its too much of a hassle and a waste of money. I barely had the game 2 months.

This is just horrific…I have never been treated so poorly by the support department of any game. Just throw us away. We are missing everything and you do not even seem to care. It’s been almost a week now and nothing from support. How can you, in good conscious think that treating your customers this way is okay?

I, like many other fans; have looked forward to this game for YEARS.. I purchased the game as soon as it was available from you and participated since the first open Beta. I have been a Guild Wars player for over 5 YEARS! I have never ONCE done anything which could get my account banned. My account get’s compromised and all you can do is send out a form letter!? Why is it that there is no way to actually get a live person in the support dept? NO phone number—-WTH- even crappy EA support has a phone number and live chat!

Yes, I am angry. I did everything that a customer is supposed to do- I was even online when I was hacked. I gave you everything you could need to properly identify me as a victim AND it has already been nearly a week without a response in my e-mail. Were it not for this thread, I would not even know if you actually had my ticket or not…SO what am I supposed to do…?

Can’t you see how that is NOT OKAY? You know that almost everyone that gets banned for selling gold or items with RWM has been hacked. There needs to be an effective recovery system in place, other games have this. How could you launch this game without one? How could you do this to us- your loyal paying customers?

Not to mention that I have completely missed the first holiday event, I feel like no one cares. It’s bad enough that the hacker stole everything from me, but now I feel like I am being punished again by this company by their complete lack of compassion and decency within the response system of the CUSTOMER SERVICE/ SUPPORT department.

ticket # 121025-001273
hello
3days ago,I went and bought a new CDkey,and added it to my account,but I can’t log in still,it’s always “Payment Review”,has been no progress .
I like gw2,I realy realy don’t want to miss Halloween,Please help me
thank you

Ticket # : 121026-000362
Status: Updated
Date Created: 10/25/2012

error code: 45:6:3:2114

I believe I have been wrongly accused of engaging/assisting item/gold sales for real world money and my account was wrongfully terminated by ArenaNet.
I have written a ticket to support to look into this matter and provide any evidence if I have participated in any illegal activities that breaks the EULA. There has been NO response so far the past 6 days.

Date Created : 10/25/2012
Reference # : 121026-000362

Dear ArenaNet, you have wrongly terminated my account for engaging/assisting item/gold sales for real world money. I have never in my Guild Wars 2 life bought or sold gold! Yesterday, I bought 2800 gems for USD$35 approximately 12 hours ago using my mother’s credit card. I am sure the transaction was approved by the bank, and I got the 2800 gems. Yesterday I can still play, but today I was locked out of my account during log-in attempt with the message of “terminated because of engaging or assisting with gold and item sales for real-world money”. I am unsure if my account has been compromised during my absence, I have a google authenticator on my android phone attached to my account, but previously during log in, the client does state for me to change my password.

some additional info I have written:

During the time before the ban, after I purchased USD$35/2800 gems, I bought a Witch’s outfit, but didn’t get it. Realising it may be a bug, I took a screenshot and posted on support as a bug. I then realised my mail was full, so i deleted some old mails. I then got mails gold spammers. These mails were different; they had 1 copper attached, and I couldn’t send back to sender, so I clicked accept and deleted those mails, while reporting it as gold spam. Maybe this had activated the red flag on my account.

I find it rather disturbing that my account has been permanently terminated by ArenaNet without any substantial evidence. I have played clean since Beta and Stress tests, and have NEVER been temporarily banned due to any circumstances. I have never ever thought of buying gold illegally or exploited any bugs in the game.
Please Arenanet, look into this matter and provide any evidence of any malicious activities that may have taken place.

Some additional infos:

• I didn’t buy GW2 from unsupported 3rd party sites, I bought it directly from guildwars2.com
• I have never ever visited any gold trading sites, and I always report gold spammers on the /m chat as well as gold spammers in the mail.
• I bought the Digital Deluxe edition which costs USD79.99/RM245 which is expensive over here. Do you think I am stupid enough to commit illegal actions that risks temporary or permanent bans?
• What’s more ironic, the ban was imposed right after I bought USD35 worth of gems. Is there some conspiracy to cheat/rip off customers here?

I hope ArenaNet can rectify this issue as soon as possible because time is running out for the Halloween event and I don’t wanna miss anything.

Today it is three days since I put in my support ticket. Today is actually my 18th birthday and I’d really like to find my account is released to me, but whatever, I’ll just get my drink on.
My ticket number is:
#121025-001252
I’m pretty certain I’m going to get my account back, I seriously can’t think of anything ban-worthy that I’ve done. I just hate waiting. I understand that I’m in a queue and other people come first, but it would be good if that process could be sped up, seeing as the finale is in…. 11 hours.

Anyway, I guess this means I should go outside now…

…out…side… so scary

It’s been nearly another 2 days without word. Once again my reference is 121024-001378, no idea why it’s taking so long for a lot of these wrongful bans

Hello,

I got suspended for an account issue and I maybe a victim of fraudulent purchase from a vendor. However, as my account got suspended, I purchased a digital edition here at guildwars2.com website and I received the serial code and tried to add it on my account but I still get the suspended account notice. I already filed ticket into the support and considering I already bought a new serial it shouldn’t take time supposedly to renew my old serial key.

Please help me look in this case and in a speedy manner. Thank you!

Here’s my supporting ticket number: 121027-001447

Please update my status as to when should I be able to access my account again.

[Incident: 121025-001479]

Got hacked, Had many copy and paste replies from different reps when I constantly asked to be in contact with the same person. The claim has been escalated for over 3 days now and i’ve had no response. This is a matter I take very seriously and am a little Insulted at the time taken to even get to this point. So far i’ve had no useful help what so ever.

Okay so now I am on day freaking 6…When I try and log in instead of seeing the you have been perma banned now I have a you can play in 70 hrs notice……………

OKAY I AM NOW OFFICIALLY ANGRY

I have had no access to my account for nearly a week and NOW you want to make me wait 70 hrs AGAIN after it is completely clear that I did not have anything to do with what the hacker was doing.

This is completely ridiculous. If I really deserved a suspension then why the heck did it take a week to get it. For the love of……. I should at least get credit for time served.

Thanks for nothing, since I will now officially miss the entire Halloween event because support has their heads up their….you know whats.

I guess the moral of the story is, this company does not care about their customers. So if you get hacked you might as well just kiss your account goodbye and buy another copy with a new e-mail. I am so upset about this atrocity in customer (non)service.

Most of us are still perma banne i would be happy to see this 70 hrs notice because it would show me that they read my ticket/saw the fault in the perma banned. Ok we are al missing the special 1 time event but if support ever read our tickets maybe just maybe we could play again this is also my 6th day of being banned wrongly anet please do something about this.

Incident case number: 121025-000947

Ok i’ve been patient now….. beyond so actually. I opened my ticket on October 25th got the expected response of “we got your support ticket and someone will contact you shortly” ok cool waited a few hours and got “I’m transferring your ticket to a member of the GW2 Violation Appeals Team to further assist you. Someone will be in contact with you as soon as possible.” and that was on the same day……. it’s now the 28th and i have gotten nothing…..

my account was hacked the day after i installed it! i only got to play for a couple hours before i had to take my computer down so i could finish moving to my new apartment… got everything set back up, went to go login to find my account had been terminated for gold/item selling……. really? i didn’t even have my computer set up let alone was on it and playing!! this is ridiculous that i can’t play the game I JUST GOT!!!! this is not acceptable. wasted $60…..

I’ve submitted my ticket and have gotten no help and no reply for 3 days…. I have missed pretty much the entire Halloween event which is what made me get the game so i could be involved in the event as a new character…… but no i get shafted by hackers AND by arena net……. I WANT MY ACCOUNT BACK!

Which ever moderator reads this thread, please PLEASE help me. it’s extremely irritating and disappointing that i have gotten no help with this matter at all for almost a week.. i installed the game only on the 22nd only to be denied access to play the game i waited years for and could finally afford. and other than posting here and updating my ticket multiple times there’s no other way to get help? i miss NCSoft’s live support chat option… at least that was instant and i could see the people trying to help me…. with this? i’m left in the dark wondering when or even if arena net is going to help me….

what i find funny tho is that my IP address is in the USA but all the login attempts are from china… do your people even bother reading your logs before banning someone? it’s quite obvious that i was hacked and i couldn’t even do anything about nor did i know i was being hacked because ALL my belongings were in a uhaul truck due to me moving……. -_- i’m extremely unhappy with your “support service” and i can’t even get my money back for the game… plus i had already synced my GW accounts…. so i’m pretty much screwed…

cliff notes version of my issue since i’ve posted a few times pretty much saying the same thing

bought and installed the game on the Oct 22nd, played for a couple hours, logged off to finish packing to moving to my new apartment, set everything back up the next day, go to login, my account is terminated for gold/item selling for real world currency…… had to go to work and made a support ticket when i came home on Oct 25th. other than the initial automated response and a response from a GM saying my ticket is being elevated i have heard nothing. please help =(

incident: 121025-000947

Red, you are right of course. However, I did have two tickets and even though I told them about it now a different rep e-mailed me so I have no idea what is going on since none of them want to tell you anything. I think that if it were any other time than when the Halloween stuff was happening I would be less mad- but still mad.

I just can’t see how things should be taking 6 or more days to straighten out! Everyone deserves better than this! The feeling of being swept under the rug is pretty intense right now.

Besides there is no proof that after these 70 hrs are up that it will not be replaced with a perma ban again as support has completely failed to contact me about the status of my ticket(s) other than to gather initial information to prove that I was the actual owner of the account.

This is a business. Take care of your customers, don’t ignore them for days on end.

I got suspended due to fraud since 22 oct. I have added a new serial code 2 days ago, but i’m still suspended. Can any support help out? it’s been 1 week since I have been suspended.

Ticket number #121027-000349

Well, after about one week at least now I know why I got suspended. Still not resolved though.

121025-001807

This was the reply of your support:

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from https://buy.guildwars2.com/en/. NCsoft has found that the purchase of the serial code was a fraudulent purchase. This resulted in the provided serial code and game account where that serial code is registered to be permanently closed.

Unfortunately, we will not be able to assist you further with this issue.

If you purchased this account creation serial code from any other website, we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund. To ensure this does not happen in the future, if you wish to play the game, please purchase a retail copy/serial code from an authorized retailer. Authorized sellers of Guild Wars 2 serial codes can be found here: https://www.guildwars2.com/en/retailers#UnitedStates-physical.

and for my reply as a victim:

I already purchased the new serial code via the website at https://buy.guildwars2.com/en/

Attached on the file is my transaction. Based on what I read here at the forums, those who were suspended due to being a victim of fraudulent purchase is that they should purchase an authentic serial from your authorize retailers or within the website itself. Thus, applying the legit serial code can retrieve their current game account.

Please help me on this as I’ve already spent time with my current game account and I cannot afford to waste time making a new one. Let me know how would I apply the new serial code I bought from https://buy.guildwars2.com/en/ to my present account to continue to where I left of.

If this cannot be continued to reapply on my account, then I will be requesting a full refund on the recent purchase I made as I wouldn’t have time to play a new one.

I would like to follow up on this one. It seems to me that you are perma blocking my account and otherwise if I cannot restore my game account using a legit serial code then I’m afraid I’ll be issuing a full refund as I don’t have all the free time in the world and I’ll be quitting permanently. Thanks and I need a follow up.

Ticket number: 121027-001447

121022-002233

OK, this is now just pure incompetence.

I too received the same message as onat, only I had already updated my ticket to indicate that I had figured that out and bought a new key on this website only that the new key wasn’t working with my existing account.

My ticket indicates, by me, that I realized the key was bad and the response was that the key was bad, just telling me what I already told them. Steve S., in Payment Review, didn’t even bother to read my ticket. He told me to get a refund after I explained that I already had one.

Like onat, I am trying to get my new key applied to my existing account.

As was said by Gaile, #1714 – 2012/10/25 11:14:29 AM (2012/10/25 13:14:29 UTC2) “Then, after you purchase a new code through the official website you can add the legitimate code to your daughter’s account. She will be able to add to her own account, she will not need to start over.”

Is this still true? It’s not working and customer support is not even reading the tickets we are sending. For god’s sake just give us an answer so we can at least start a new account instead of sitting here waiting.

Since this ticket was sent to Payment Review, do I have to open a new ticket on how to apply my new legit key to my existing account? It would seem logical that they would be the ones that dealt with payment issues, only they are just sending out a form message that should have been auto sent the moment the account was suspended.

Please we need your reply on this. This will be my indication if I would still continue playing granted that my game account should be release when I apply the legitimate code, or otherwise I should be filing a dispute now to paypal and refund the serial key I bought from your official website.

If the game account should get perma blocked even if we purchased a legitimate key then this whole thing is pointless.

We were also a victim of this, rather finding out what caused us blocked, we opt for a fast solution without trying to appeal. I believe it is your turn to help us as we helped in resolving and giving you income.

In my case, even it cost me 2x to buy the serial code I still have the hope in this game.

Hoping for the speedy reply.

Still waiting.

It’s now the 29th here, that’s four days.

#121025-001252

I’ve missed act 2 AND the arrival of mad king thorn, because support is taking there sweet time. I understand you have a lot of tickets to go through, but I shouldn’t even be in this position. It’s a mistake on your end and you’re making the customer pay for it. That’s just silly.

Edit: I just submitted another ticket, because, hey… maybe I’ll get a response there.
[Incident: 121029-000573]?

I’m hoping that one of them gets answered by tonight. This is ridiculous. Especially when it’s apparently meant to take just 24 – 48 hours for a response.

Kindly check my ticket: 121027-000347

I’ve been waiting for days already. I noticed that some of those who filed a ticket yesterday got quicker response, than those who have been waiting for days. My account got suspended for account issues. I don’t even know why!

121022-002233

Alright, I give. I was successful at creating a new account with my key. I updated my ticket. If they can restore my original account with the new key, great. In the meantime, I’ll be starting over from zero. It will most likely be faster than the time it will take for CS to take care of this.

Here’s my advice. If you are not prioritizing suspended accounts (which you should be) and they sit in the same queue as game play technical issues, then please inform players of the huge risks of being suspended for weeks on end.

Maybe a huge red banner telling people not to use account names or passwords that have been used ever before and no passwords with any dictionary words and with a combination of lower and upper case and mixture of numbers as well. That could easily be programmed into the registration.

You could also program into the registration, the simple question, “where did you buy this key?” before you are allowed to enter it.

It’s all just common sense stuff people. You aren’t staffed to handled those falling through the cracks. At least set up the site to safeguard uninterrupted game play.

If you can sort out my account and restore my original characters, thanks.

If not, thanks for nothing.

Ok, 4 days now from my ticket: 121025-003179

I can’t understand why Anet don’t put top priority in this issue if is obvious a mistake.

So many people banned for the 1 copper spam mail.

Now i’m waiting 5 days… Still don’t get answer from support’s … ticket 121026-002028.

Still don’t understand why my account banned. No answer about that, no answer about help – nothing.

I’m lose all Halloween events. Guys are you serious? It’s just unfair, it’s so hard to unblock my account or what? Support’s humans or…? Please, be more communicative with people. We buy this game not for ban…

corvocuore.2571:

Ok, 4 days now from my ticket: 121025-003179

I can’t understand why Anet don’t put top priority in this issue if is obvious a mistake.

So many people banned for the 1 copper spam mail.

Please keep in mind that we are all merely theorizing that this is the issue. We have no solid evidence to support it. Don’t get too carried away now.

Created this ticket on 10/23: 121024-000499

If they need any information to help expedite resolving this issue please let me know.

Thanks in advance!

#121029-000008
#121018-001631

Now somebody from Chinaland is trying to get into my account AFTER I got banned for “RM transactions”, which I have not done. At all. And still no response to those above tickets. Tsk, so sad. Yes, I know I’m posting in the wrong section. I’ve changed my password, by the way. Hopefully they stop hacking me good-for-nothing account. They won’t get anything from it, anyway, since it’s terminated and all. Just wanted to show you guys.

A log-in attempt from the following location is currently awaiting your authorization.

Address: 60.15.179.46
City: Suihua
Region: 08
Country: CN

and this from Japanland

A log-in attempt from the following location is currently awaiting your authorization.

Address: 124.100.27.63
City: Ageo
Region: 34
Country: JP

I don’t even care about them taking ages to respond to ticket, the main problem here is that it’s just kitten hard to figure out what you are banned for, seeing you NEED to make a ticket to get that answer. Why not use error codes that actually have some sort of meaning and list them on your support page? Now it took me literally a week to find out why I was banned in the first place and now it will probably take me another week to figure out how to solve this issue. It probably takes a lot of manpower to resolve all the tickets and it takes A LOT of waiting time on the users end to know what issue they have. How are they supposed to solve it then? Right now after a week I have a reply. Now if it was a unikittenror code I could just tell the other people what their issue is… Right now I can’t, just because it might be 10 different things as well. And tada, a lot more work for support, unhappy customers and a bunch of kittening.

The second problem is that support doesn’t read our tickets at all. Why even give a text box where you can describe your problem and ask questions if all you receive is one of the default e-mails?

Anyway, for the people apparently having a fraudulent key: From what I heard before people were able to reactivate their account, but this was error code 122.
Right now it’s another error code 45:6:3:2114 Now in the reply it said the account was blocked permanently, from which I understand that you are not able to reactivate your account with a new serial. I’m still awaiting a reply if this is truly the case, because if so I won’t be buying a new copy of the game on this website.

Ticket: 121025-001807

Original ticket was from the 22nd.

#121028-000419
Not quite 3 days yet, but much longer and even replying would be pointless. I turned in the first 6 pages of the book for Mad King, and got the book in mail. When phase 2 activated, there was nothing pointing to doing next part. I was able to gather all of the first set of pages over though. Deleted my book when I could not turn in the new pages, to see if this would flag me to turn in the new pages. Now I have 6 pages and no book. I would like to have the book and be able to do 2nd part please.

120918-005162 – I was supposed to receive a replacement Tome of Influence, but it never showed up. I’ve replied twice and have gotten no response.

121026-000297

My account was compromised, and banned for “engaging in or assisting with gold or item sales for real-world money” which I did not do. I submitted a ticket on the 25th, but the issue has not been resolved yet.

I appreciate your help regarding this matter.

It’s my 8th day of suspend. Added a new key 3 days ago, still unable to get back into game. Contacted support again about the new key 3 days ago.

Please respond. My ticket number # 121027-000349

Thank you.

Thank you so much for getting my account back up and running. I was stoked to see that while I did lose everything in my material storage the hacker did not get my gems! Thank you guildies who let me know that they saw my toon hawking gold, if it were not for their quick action I am sure my gems would be gone too!

121025-000789 is the reference number, it’s been FIVE days since I put the ticket in. I’d like some sort of update.

I put this ticket in on October 25, I still have heard nothing. And now it says closed even though I received no resolution to my issue.

121025-002129

Hey, a month or two ago I sent in 2 tickets, the first one (120902-015947) told me that I should make a new ticket saying “I deleted my DDE/CE in-game items”, do I did that on the new ticket(120925-005183) and the response I got back was that they’re working on a solution. that’s the most detail I can get into. All I want to know from this post is if they’ve made any progress with it. Many thanks.

Reference ticket #121024-003346 Submitted on 10/24/2012 for account being banned due to selling gold/items to make real world currency. No word from ANET.