Guild Wars 2

Inculpatus cedo.9234:

Bloodstealer.5978:

Ticket 566783..
After the recent hacking malarkey I have finally been able to gain access to my account today.. Thanks to GM Little for your assistance, someone finally read the issues within the ticket, not just reset a password..

I requested within my ticket that my account be fully restored.. when logging in to the game 30 mins ago and almost 5 days after the ticket was submitted, I find the account still unrestored, pretty much empty and the frustration is boiling over.

Please restore my account to the state is was in prior to it being compromised on 23rd of April… all items, gear, money, gems etc.. and our guild bank is completely empty as well!.

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/page/8#post3961628

Yeah your point is??….. Last I checked my Ticket566783 is 3days+ and funnily enough posted in the very thread you linked… .. I am asking for the ticket to be looked at, which is the point of the thread and the ticket requests account restore.. I am not asking for individual items or refunds or duplicate tickets I am seeking conclusion to my Ticket 566783

Maybe take a break from posting in every single account issue thread.. even White Knights need a rest some time.

Hello, I’d like an update regarding ticket number 567885. It’s been about 3 days since I posted it.

Thanks.

Friend’s ticket 570157 about an account compromise was initially good as they managed to get the account back within an hour but they had received no reply when asking about an account restoration or later when their account had been terminated due to the offender’s botting so they’re concerned if anything’s still being done to help them.

Would like to request a status update regarding my ticket. “(562900:Re: Request received: 562895:Account restoration)” It is going on 10 days since initial ticket “(558940:account hacked and gems and items stolen)” I believe they are merged under the 562900 ticket since it is all one issue? Have not received an update since 4/23. Thank you.

Looks like I’m going to miss the sale for the unlimited use mining pick that I was saving my gems for until they were stolen.

Been more than a week, heard nothing back. Ticket# 561147

Ticket number: 567819
I’m glad that I did not got a reply during the 3 days interval, because I want this issue to be brought to the attention/ resolved by someone from upper management (a lot of other players are in this situation, not just my case).

Ticket: 557353 – Update request.

It’s been ten days since my account was hacked. I understand I am in the queue for account restoration, and that you’re very busy but I am getting no communication via e-mail or otherwise. If someone could mail me to give me an estimate on when it’s likely to be addressed I’d be grateful.

My ticket has been more than 5 days with only auto responses. Hopeing to get more resolution than that. Ticket # 565598.

Hi Gaile Gray!

Ticket # (557007: Missing Skin)

I added a reply to this ticket and its been 7 days without response. I know you are super busy so I understand why a ticket involving 1 missing skin wouldn’t be a priority. That said, no worries, I just wanted to follow up on it. : )

Please & Thank you!

Kubo & Nuiko – Tarnished Coast residents

Update on Ticket #568324

Thank You.

hey
ticket # (573597:hacked account)
its been 72 hours withouth getting a update on it

gladly awaiting response

ticket 564027, account compromised.
Been waiting 5 days and just wanted a quick update. thnx.

Hello,

I read about tickets review delay as reason of sending few tickets. I think this system should be updated because I think people are confused right now and there is lot of multiple tickets. Maybe option to create ‘chat or channel’ for single account would be some idea. My case: I created ticket #559606 and later wanted to update it with additional info, so I followed advice in confirmation mail “To add information to your request, simply reply to this email”. So I replied and this created another ticket #565215. I was really worried about this case so after waiting another 2 days I asked about my case status by… creating another ticket in process, yea that was my mistake but it’s not obvious to use boards when you desperatly look for help after account compromise.
It has been few days now, more than 8 since account compromise, so I would really like to merge my tickets and ask kindly for your help with my case (tickets #559606 + #565215).

Decided to write here after I received mail “Request #570779: How would you rate the support you received?”. uhhhh

Ticket: 570131 : account hacked
Created: 4/25/14
Last Info: 4/25/14

I was helped with regaining and resecuring my account after it was compromised, but discovered that all equipment, items, materials and gold had been salvaged or taken. After requesting a rollback, I received no reply. Both my email and account have been re-secured with new passwords and mobile authentication.

Ticket Number – #567585

have yet to hear anything back from support, had sent a ticket in over a month and a half ago and heard nothing. sent another ticket (sorry) to modify my request as it has gotten this far down the line with no response.

Hi

How is the progress on ticket #571780?

Thx

#567514
Thank You!

#574092

Please and thank you

Hello Gaile

I’d like to know anything about 569833

IT has been almost 4 days, but I understand these things take time.

I temporarily lost my account, and I now believe I have it back in my possession. I am looking to get a reset, and change emails. Just to be extra safe.

hello again Lady Gray

can i plrase get an update status on ticket #554090?

Please, what’s the status of the ticket #570607?

it been 8 day +
Hello, the ticket is #557806

Ticket number 429162
Has been ignored for two months
I have also a myriad of other tickets that have been neglected, it is a very recurrent fact for my account and I would appreciate if that could change. In the past I complained in the forums about my email being blacklisted from Anet, I got a very dishonnest response from a community coordinator that asserted me of the opposite. Yet the fact that my tickets have been ignored for two months proves me right.

what is the situation for my frend on ticket 566312????

Hi,

Would really appreciate an update on ticket #568493. (5 days old). Compromised account, I have regained control and secured email and computer. Requesting rollback.

waiting your replies more than 3 days. My account got hack, and no gear and gold in account. I ask for account restoration. But no one answers. Please help me. My ticket is 557657.

Hello!
My request 557022#Asking for refund for a “Phoenix Light Armor Skin” was made 19/04/2014.
Any update would be appreciated.
Thank you for your time.

Hello. My account got hacked. You removed the authenticator. But you didnt reply me when I ask for help about getting back gold and gear and mats. Please. I waited more than 3 days. Please. I didnt have much patience. My ticket number is 562805.

Ticket: 565516

could you please look into it.

I submitted a town clothes refund request on the 20th, i got mails on the 23, and 24th about ticked delay for reasons.

However, its is now the 29th, and still no official reply.

Ticket: 557185

ticket: 566284

hacked over a week ago, ticket sent in 6 days ago, no response, no help whatsoever.

ticket: 563172

pls help. hoping for restoration after hack. tired of running around Tyria naked. Hackers stole my clothes. ty

Request 559702 wkitten 21.04.2014 – 9 days no respond.
Was updated with: Hello? How long does it takes to do somthing with my problem? Hazel? Anyone? 23.04.2014 – 7 days ago – no respond.
Request 574648 wkitten 27.04.2014 via alternative e-mail to make sure that you guys recive it. No ANY respond at all. My account was hacked & ruined almost 10 days ago. Nothing at all from your side guys.

Well.. if this situation is O’K then i have nothing to tell you about. I will re-post this situation FULLY at main NCSoft support. If nothing happens after that – im quit.

It was really fun time at game till this hack situation happens. And im really frustraited & sad. Thats it.

Hello,

Ticket Number: 566244

I submitted a ticket 5 days ago about costume refunds and have had no response.

Account used: Scarycarebear.4125

Hello,
My ticket number is 565397 and I submitted it on the 23rd. Can I please get a status update I submitted my ticket on 4-23-14
thanks a bunch!

I notice that my ticket# 562525 is not included in the latest update. I’d appreciate it not being removed until some half-decent customer service is actually rendered upon it. I normally wouldn’t post twice but as I said, it was not included in the last update.

It’s been over a week now. Just so you guys know… I’ve been planning on getting the new mini and the new gem medium armor, but I refuse to spend a cent on gems as long as I have outstanding refunds that I haven’t received yet. If the 7 days on the mini comes and goes you can consider both gem purchases forever lost. In fact, I will likely be removing my credit card and forswearing all future gem purchases based on the dismal level of service displayed.

566112
No response what so ever since 04/23
Account hacked, all items lost and 7- L80s deleted and no response.
I see its very common not to get a response after a week of waiting. No matter how busy you guys are a response of SOME sort from a human being would go a LONG way.
Thanks…I think.

Hello,
Ticket Number: 566559
I submitted this ticked 6 days ago and just wanted to make sure everything is going smoothly. Thanks!

Ticket Number: 571054

I got an e-mail saying an agent should contact me soon, and that my ticket has been flagged. I apologise for posting here, but I am getting concerned about the issue described and I have not received any response yet.

Thank you.

Ticket number: 569397

Filed 5 days ago on 04/24/14 and received two automated responses asking me to be patient.

Any human response would be greatly appreciated.

Thank you.

566611
6 days old
(you’ve contacted me saying it was flagged but I didn’t see it on this forum so I figured to put it up)

Should I just sit tight then for my refund? It’s been almost 7 days now.

still have not received any info on ticket # 566836 about a account restoration. has been almost a week now. I understand it may take some time to look into or queue it. Just wanting to know if it is under review or what ever is going on with it.

Gaile Gray.6029:

Scarycarebear.4125:

Should I just sit tight then for my refund? It’s been almost 7 days now.

Yes, please. There’s no way for us to expedite the courtesy refunds, and clearly our priority must be hacked accounts and other security-related issues. We’re dealing with refunds every day, but they will take a while, as we said at the time the offer was announced.

Thanks for understanding.

Ok then, thank you for the speedy response

#571472
Ive requested an account restoration/rollback and I want to know how thats going

My request is 565488. I sent it more than 4 days ago. But no one answer me. My account got hacked, no gear and no gold. I didnt play gw2 for days. Please help.

570985
It’s been 5 days and wanted to know if it was being looked into.