Guild Wars 2

Havent been on Guildwars in a while and suddenly I receive an email saying that I requested them to remove my authenticator! I DID NO SUCH THING! I put the authenticator up in the first place because I was already hacked once. can something please be done about this? this is twice in the past 2 months

update: sent an email to support to delete my account. I am done with this game allowing anyone to get a hold of my information somehow and its not worth my time

The issue lies at your end.
Get yourself a better password.

lordkrall.7241:

The issue lies at your end.
Get yourself a better password.

I changed my password MANY times. this should not happen.

It sounds like someone has access to your email, if you got a real response from GW2 Support then it most likely is a response to an email sent from that address by an unauthorized person.

CountryLove.1426:

I changed my password MANY times. this should not happen.

Changing your password is pointless unless it is a good password and the computer itself is not infected.

So you want ANet to send a message to hackers to not hack your account because it’s happened twice in two months?!

This will likely just increase the chances since it will tell hackers that your passwords are on the weak side or you have a keyllgger on your computer.

ANet can’t stop hackers from trying to gain access to accounts.

So it’s up to us players to keep our accounts secure.

Run a virus scan . Change your email password and then change your guild wars password.

And change any other password on any site if it was the same password as your email or your guild wars password. Especially if it is for anything sensitive like online banking.

For security, you can also request a change of email address associated with your account. Make an entirely new one that has never been used anywhere before, nor will ever be used for anything else.

I have one such address, and I have never even gotten a phishing email, nor any security breaches on my account. (Knock on wood.)

You may find this informative: https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

You should consider the fact that your PC is infected with a keylogger. Deleting your account does nothing. I would recommend investing in some anti-virus security progs. Real-time scanning can catch a lot of the bugs you pick up through surfing.

Your email account has been compromised…..

Hackers will do everything possible to NOT alert you to the fact that they have access to your email account (including deleting emails so you never know they came in).

If Anet gets an email from your legit account, they will assume it is you and perform any requested actions without question.